Senior Service Delivery Manager, Enterprise SaaS

OpenText; Makati; Sur place; PHP 1 200 000 - 1 800 000; Plein temps

Résumé du poste

OpenText, The Information Company, seeks a Senior Service Delivery Manager to own service delivery for enterprise customers in a globally coordinated environment. This individual contributor role drives governance, escalation management, and executive reviews while ensuring contractual commitments and KPI attainment.

With 7+ years in service delivery, you will influence stakeholders, manage cross-functional teams, and optimize services to support account growth.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years in Service Delivery, TAM, or Managed Services.
• Experience managing enterprise customer relationships.
• Strong SLA, governance, and operational delivery knowledge.

Responsabilités

• Own service delivery for assigned enterprise customers.
• Serve as the primary customer escalation contact.
• Lead service reviews and executive governance meetings.
• Ensure SLA, KPI, and contractual compliance.
• Manage risks, issues, and cross-functional escalations.
• Coordinate global teams to deliver customer outcomes.
• Drive service improvements and customer satisfaction.
• Support account growth through service optimization.

Connaissances

Enterprise software delivery

Stakeholder management

SLA governance

Executive communication

Risk management

Formation

Bachelor's degree or equivalent

Outils

Cloud/SaaS platforms

Description du poste

OpenText, The Information Company, seeks a Senior Service Delivery Manager to own service delivery for enterprise customers in a globally coordinated environment. This individual contributor role drives governance, escalation management, and executive reviews while ensuring contractual commitments and KPI attainment.

With 7+ years in service delivery, you will influence stakeholders, manage cross-functional teams, and optimize services to support account growth.