Global Cloud Service Delivery Lead

OpenText; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

OpenText seeks a Cloud Service Manager to own end-to-end service delivery for a portfolio of customer accounts and act as the primary point of accountability. You will partner with global teams to manage requests, projects, and production issues while driving service excellence and revenue growth.

You will engage executives and technical teams, lead service reviews, and drive continuous improvement in delivery processes in a fast-paced cloud environment.

Qualifications

• Bachelor's degree or equivalent in CS/IT/Business or related field.
• 6+ years in customer relationship management or service delivery roles.
• Proven experience owning and managing customer accounts.
• Strong communication and stakeholder management skills.

Responsibilities

• Own end-to-end service delivery for a portfolio of customer accounts.
• Partner with global cross-functional teams to manage requests and production issues.
• Serve as escalation point for delivery-related concerns.
• Lead client service reviews and executive status reporting.
• Drive quality initiatives and process improvements across delivery.
• Coordinate infrastructure and environment changes with minimal impact on operations.
• Support quotations, billing coordination, contract compliance, and revenue growth opportunities.
• Mentor and coach team members and contribute to capability development.
• Collaborate with APAC, EMEA, and North America stakeholders in a dynamic cloud services environment.

Skills

Communication skills

Stakeholder management

Leadership experience

Project coordination

Problem-solving

Analytical skills

Organizational skills

Global shift availability

US schedule alignment

Education

Bachelor's degree or equivalent (CS/IT/Business)

Job description

OpenText seeks a Cloud Service Manager to own end-to-end service delivery for a portfolio of customer accounts and act as the primary point of accountability. You will partner with global teams to manage requests, projects, and production issues while driving service excellence and revenue growth.

You will engage executives and technical teams, lead service reviews, and drive continuous improvement in delivery processes in a fast-paced cloud environment.