Senior Service Delivery Consultant

SimCorp; Manila; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work model

Great Place To Work (Manila)

Job summary

SimCorp Manila is seeking a Senior Service Delivery Consultant to act as the primary contact for clients, delivering high-quality support for SimCorp Dimension. You will troubleshoot via remote connections, apply standard solutions, and coordinate with peers to ensure timely resolutions.

The role requires strong English communication and prior IT/ banking service experience. The position operates in a hybrid model with in-office days, and offers opportunities to grow within a global support

Qualifications

• 3+ years in a client-facing IT/ service role
• Experience with ITSM ticketing systems (ServiceNow/Jira)
• Strong written and verbal English communication
• Familiarity with cloud/DB environments and Windows administration
• Good organizational and prioritization skills

Responsibilities

• Be the face of SimCorp Support for clients via email and portal
• Set up remote connections to troubleshoot standard SimCorp Dimension functionality
• Apply existing solutions to client requests when possible for less complex inquiries
• Explain replies and resolutions professionally to clients
• Hand over complex enquiries to next-level support for delivery
• Coordinate with Service Delivery Associates for seamless processes
• Provide operational support for running SimCorp Dimension in hosted environments

Skills

Client-facing experience

ITSM tools

English communication

Problem solving

Team collaboration

Education

Degree in IT/CS or related

Tools

ServiceNow/Jira

Citrix

Azure

Oracle DB

Job description

## Senior Service Delivery ConsultantApply: Manila: Full time: Posted Today: R-208820## **WHAT MAKES US, US**Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.If you like what we’re saying, keep reading!**WHY THIS IS IMPORTANT TO US,**You will be part of our highly effective Global First Line Support team for SimCorp's Unified Servicedesk. You will work with colleagues of the team and with Global Support and Service Delivery Consultants as well as Developers from other departments who participate in the daily responsibilities supporting our clients.Our role is to deliver high-quality support and services to over 200 SimCorp clients world-wide for their SimCorp Dimension platform and to provide Operational Services for SimCorp clients with hosted solutions. The team is accountable for required service levels for customer issues, delivery times, and customer satisfaction.**What you will be responsible for:**You will be the first point of contact for our clients seeking support in their daily operations and you will be part of delivering high-standard support to them.* Be the “face of SimCorp Support” for our clients. Contact is mainly made via our support emails and portal.* Set up remote connections to clients thereby enabling consultants and developers to troubleshoot enquiries regarding the standard functionality of SimCorp Dimension* Apply existing solutions to client requests when possible (on less complex enquiries)* Communicate and articulate replies and resolutions to clients in a professional manner.* Hand over enquiries to consultants and developers in the next level support for analysis and delivery of a solution* Work closely with other Service Delivery Associates to ensure seamless processes and assistance.* Operational support for running SimCorp Dimension (technical support)**What we Value:*** Degree in IT/Computer Science/ or any IT Related Course* Prior experience in the field of IT, Services or Banking is beneficial.* 3+ years’ experience in a client-facing role from customer/technical/application support but servicing clients instead of internal users.* Experience in salesforce ticketing system (Service now, Jira, or any ITSM tool) and applications like Citrix, Azure, Databases (Oracle) and basic MS Windows admin* Skilled in IT and able to evaluate, prioritize and solve problems in a service driven organization.* Well organized, methodical, and used to a dynamic workflow at the workplace* Effective time management skills with the ability to work with varied priorities. \\\\* Very good written and verbal communication skills in English (phone and face-to-face)* An effective teamwork attitude with the ability to take charge and motivational skills accompanied by prior experience in client support service role is beneficial.* Familiarity with MS Office tools, e.g., Word, Excel, PowerPoint* Flexibility to work on duty on weekends or public holidays.**Other requirements:*** APAC EMEA, NA shift hours. Candidates will be assigned according to their preference (May change depending on business needs)* Hybrid working arrangement (2x a week in office)**Benefits:**SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country.Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.**Next steps:**Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.*\\*\\*SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26 This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees*