Senior Service Configuration & Change Specialist

Arup; Manila; On-site; PHP 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Profit sharing

HMO

Group Life Insurance

Medical reimbursement

Paid leave 15 days

Hybrid work arrangement

Job summary

Arup's Digital Technology group seeks a Senior Service Configuration & Change Specialist to lead the future of configuration management and change governance across a global landscape. You will collaborate with service owners, engineering teams and technical specialists to improve service mapping and automate governance, delivering a more stable and visible IT service for colleagues worldwide.

This role offers growth through leading CAB/ECAB sessions, shaping CMDB strategy, and guiding teams

Qualifications

• Expertise in CMDB governance and data quality in complex environments.
• Strong Change Enablement experience with CAB/ECAB facilitation.
• Ability to translate data into actionable insights for ITSM improvements.

Responsibilities

• Strengthen Configuration Management processes and data quality.
• Improve CMDB data quality, service mapping and dependency information.
• Enhance Change Enablement through automation and risk-based workflows.
• Provide insights and reporting to support decision-making and risk management.
• Coordinate or support high-risk or complex changes and facilitate virtual CAB/ECAB meetings.
• Collaborate with diverse teams to mature ITSM practices across regions.

Skills

Configuration Management

CMDB data quality

Change Enablement

Service mapping

CAB/ECAB facilitation

Cross-functional collaboration

Tools

ServiceNow

Job description

Senior Service Configuration & Change Specialist

Arup’s purpose, shared values and collaborative approach has set us apart for over 80 years, guiding how we shape a better world.

Arup’s Digital Technology group is home to our Service Management Excellence team, a collaborative, forward‑thinking group that drives best practice, service quality, and continual improvement across our global technology landscape. We help shape the way Arup designs, delivers, and operates its digital services, ensuring they are reliable, well‑governed, and continually evolving. As part of this team, you’ll contribute to strengthening key IT service practices such as Configuration Management and Change Enablement, enabling accurate data, safer change, and a smooth service experience for our people worldwide.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

What’s unique about this role?

• You’ll own and shape the future direction of Configuration Management at Arup, influencing how configuration data, service mapping and Change Enablement support operational excellence across a global organisation.
• You’ll work with technical specialists, service owners and engineering teams to improve service mapping, automation and change governance across a complex global environment.
• You’ll lead activities that directly improve service stability, data accuracy and the overall digital experience for thousands of colleagues worldwide.

Growth and development opportunities

• Build deep expertise in Configuration Management governance, CMDB strategy, CSDM, and modern Change Enablement practices within a complex global environment.
• Gain exposure to complex service environments, cross‑regional collaboration and emerging delivery models.
• Develop leadership capability through chairing CAB/ECAB, guiding others, and contributing to governance and process maturity.
• Influence strategic improvements and help shape Arup’s future ways of working in IT service management.

Key Responsibilities

• Strengthen Configuration Management processes, governance and data quality.
• Lead improvements in CMDB data quality, service mapping and dependency information, driving technical specialists and service owners to deliver outcomes.
• Enhance Change Enablement through automation, risk evaluation and streamlined workflows.
• Provide insights and reporting to support decision‑making and risk management.
• Coordinate or support high‑risk or complex changes and facilitate virtual CAB/ECAB meetings.
• Identify and drive resolution of configuration, governance and service management challenges, influencing technical and operational teams to achieve agreed outcomes.

What a typical day might look like

• Reviewing CMDB dashboards and driving actions to improve data quality and service visibility.
• Working with service owners, engineering teams and technical specialists to prioritise improvements to configuration data, service relationships and governance.
• Preparing assessments and insights for upcoming changes, followed by facilitating a Virtual CAB session.
• Supporting a continuous improvement initiative, such as strengthening governance controls, improving automation outcomes or refining service management processes.
• Collaborating with colleagues across regions to solve issues, validate data or test enhancements in ServiceNow.

Did you know: Our Digital Technology team are proud prior winners of the IT Team of the Year Award at the Chartered Institute of IT’s UK IT Industry Awards.

Is this role right for you?

You’ll thrive in this role if you bring:

• Expertise in Configuration Management and CMDB/CSDM data quality, including improving CI accuracy, service mapping, and governance in complex environments.
• Strong experience in Change Enablement, with confidence facilitating CAB/ECAB sessions and supporting high‑quality, risk‑based change decisions.
• Strong understanding of CMDB platforms, discovery and service mapping concepts, with the ability to define requirements, prioritise improvements and work effectively with technical specialists.
• Excellent analytical, problem‑solving, and communication skills, enabling you to translate data into insights and collaborate well with both technical and non‑technical stakeholders.
• A proactive, improvement-focused mindset, with the ability to identify opportunities, influence change, and contribute to maturing ITSM practices.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

We offer competitive renumeration packagecommensuratewith qualifications and experience to the right candidate including HMO, Group Life and Accident Insurance, medical reimbursement, government standard benefits,15 daysVL and SL, hybrid workarrangementand long-term career development opportunities.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup .

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.