Senior Sea Logistics Onboarding & Systems Specialist

Kuehne Nagel; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Kuehne+Nagel is seeking an Administrative Onboarding Specialist to coordinate the end-to-end onboarding of customers onto KN platforms and digital systems, ensuring seamless integration and operational readiness.

You will work cross-functionally with IT, operations and customer service, perform data quality checks, provide initial training, and develop onboarding materials to support global clients.

Qualifications

• Bachelor’s degree in Logistics, Freight Forwarding, IT, Business Administration, Engineering, Accounting, Finance, Economics, or related field.
• 2–3 years of experience in sea logistics, freight forwarding, or related industry.
• Good written and verbal communication skills in English.
• Proficient in MS Office applications, particularly Excel.
• Knowledge of reporting tools (Business Objects, Tableau) and project management practices.
• Strong organizational, analytical and problem-solving skills.

Responsibilities

• Coordinate and execute end-to-end onboarding of customers onto KN platforms and digital systems.
• Manage customer onboarding requests and system support tickets.
• Configure platforms: user accounts, permissions, workflows, and integrations.
• Collaborate with IT, operations, and customer service to align onboarding with requirements.
• Maintain Customer profile/myKN setup and create customer Wiki pages.
• Review onboarding progress and update visibility templates.
• Manage communications with internal customers and ensure data accuracy.
• Provide initial training and technical support during onboarding phase.
• Develop and generate MBR/QBR presentations for specific customers.

Skills

Customer onboarding

Data quality

MS Excel

English communication

Cross-functional coordination

Training & support

Education

Bachelor’s degree in Logistics/IT/Business Administration or related field

Tools

Excel

Business Objects

Tableau

Job description

Kuehne+Nagel is seeking an Administrative Onboarding Specialist to coordinate the end-to-end onboarding of customers onto KN platforms and digital systems, ensuring seamless integration and operational readiness.

You will work cross-functionally with IT, operations and customer service, perform data quality checks, provide initial training, and develop onboarding materials to support global clients.