GS Sea Logistics Senior Specialist - KAM Support Specialist

Kuehne Nagel; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Kuehne+Nagel is seeking an Administrative Onboarding Specialist to coordinate the end-to-end onboarding of customers onto KN platforms and digital systems, ensuring seamless integration and operational readiness.

You will work cross-functionally with IT, operations and customer service, perform data quality checks, provide initial training, and develop onboarding materials to support global clients.

Qualifications

• Bachelor’s degree in Logistics, Freight Forwarding, IT, Business Administration, Engineering, Accounting, Finance, Economics, or related field.
• 2–3 years of experience in sea logistics, freight forwarding, or related industry.
• Good written and verbal communication skills in English.
• Proficient in MS Office applications, particularly Excel.
• Knowledge of reporting tools (Business Objects, Tableau) and project management practices.
• Strong organizational, analytical and problem-solving skills.

Responsibilities

• Coordinate and execute end-to-end onboarding of customers onto KN platforms and digital systems.
• Manage customer onboarding requests and system support tickets.
• Configure platforms: user accounts, permissions, workflows, and integrations.
• Collaborate with IT, operations, and customer service to align onboarding with requirements.
• Maintain Customer profile/myKN setup and create customer Wiki pages.
• Review onboarding progress and update visibility templates.
• Manage communications with internal customers and ensure data accuracy.
• Provide initial training and technical support during onboarding phase.
• Develop and generate MBR/QBR presentations for specific customers.

Skills

Customer onboarding

Data quality

MS Excel

English communication

Cross-functional coordination

Training & support

Education

Bachelor’s degree in Logistics/IT/Business Administration or related field

Tools

Excel

Business Objects

Tableau

Job description

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

Job Purpose

To coordinate and execute the end-to-end onboarding of customers onto KN platforms and digital systems, ensuring seamless integration, configuration, and operational readiness across all relevant company tools and technologies.

Main Responsibilities

• Manage customer onboarding request and system support tickets
• Platform Configuration: Set up user accounts, permissions, workflows, and integrations across KN systems (e.g., Customer profile/myKN setup, SALOG Business profile setup, Expedient Customer Code).
• Cross-Functional Coordination: Collaborate with IT, operations, and customer service teams to align onboarding with business requirements.
• Manage and maintain Customer profile/myKN setup
• Manage and create customer Wiki pages
• Review setup and onboarding completion and Update Implementation/Onboarding visibility template
• Manage all communication with internal customers.
• Quality checks data to maintain high level of data accuracy.
• Training & Support: Provide initial training and technical support to users during the onboarding phase.
• Develop and generate MBR/QBR presentation to specific customers.

Qualifications

• Bachelor’s degree in Logistics, Freight Forwarding, IT, Business Administration, Engineering, Accounting, Finance, Economics, or a related field.
• 2-3 years of experience in sea logistics, freight forwarding, or a related industry.
• Good written and verbal communication skills in English.
• Proficient in MS Office applications, particularly Excel.
• Knowledge of reporting tools (e.g., Business Objects, Tableau) and project management practices.
• Good understanding of international geography and logistics operations.
• Process-oriented with strong analytical and problem-solving skills.
• Demonstrates leadership potential and initiative.
• Able to work effectively under pressure and meet tight deadlines.
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.