Senior Salesforce Solutions Architect (AI-Augmented SDLC)

Illumina

Mexico

Hybrid

PHP 7,402,837 - 11,721,158

Full time

14 days+

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Job summary

Illumina seeks a Business Systems Analyst to own end-to-end Salesforce solution design across Commercial and Services, translating business strategy into scalable architectures for Sales Cloud, Service Cloud, Data Cloud, and related apps, including Conga CPQ/CLM and ERP integrations.

In an Agile Scrum setting, you partner with Product Owners, produce design artifacts, and ensure security, compliance, and maintainability; you will also design AI-enabled solutions and define data contracts to

Qualifications

5+ years of experience in Salesforce solution design, architecture, or senior technical delivery roles.
Experience designing solutions across multiple Salesforce clouds and third-party add-ons (ServiceMax, Conga CPQ/CLM, or similar).
Experience designing cross-system integrations involving middleware (SnapLogic or similar), ERP (SAP), and enterprise data platforms.
Experience working in Agile Scrum delivery models, including backlog grooming, sprint planning, and iterative delivery.
Proven ability to produce technical design artifacts; solution architecture diagrams, data models, integration specifications, and architecture decision logs.
Experience with regulated environments (HIPAA, FDA, SOX) is preferred.

Responsibilities

Own end-to-end solution design for Salesforce initiatives; from discovery through design approval.
Produce technical design documents, data models, integration specifications, and architecture decision records.
Evaluate and recommend solution approaches across the Salesforce ecosystem: Sales Cloud, Service Cloud, ServiceMax, Conga CPQ, Conga CLM, Data Cloud (Data360), Agentforce, and Experience Cloud.
Design cross-system solutions that account for integrations with middleware (SnapLogic), ERP (SAP), and other enterprise systems.
Define data flows, API contracts, event-driven patterns, and error handling strategies.
Conduct fit-gap analysis for new requirements; assessing when to leverage declarative capabilities, custom development, AppExchange products, or third-party solutions.
Design solutions with security, compliance, scalability, and maintainability built in.
Account for Salesforce governor limits, large data volumes, and multi-tenant architecture constraints.
Design Agentforce agent architectures; topic decomposition, action orchestration, guardrails, escalation flows, and Trust Layer configuration.
Ensure AI solutions meet responsible AI standards.
Define data architecture for Data Cloud (Data360) implementations; data model design, ingestion patterns, identity resolution strategy, and activation design.
Present solution options to stakeholders with clear tradeoff analysis; enabling confident, informed decisions.