Senior SaaS Tech Support Engineer — API & Web

Ninja Partners; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

HMO on day 1

Retirement Savings Program

Life Insurance

Paid time off

Birthday leave

Bonus and incentive plans

Skills training and development

Employee Referral Program

Beautiful office space

Free lunch provided daily

Job summary

SupportNinja is seeking a Technical Support Specialist to join our team onsite at the Sanctum, SM - North EDSA, QC. You will collaborate with Customer Success, Product and R&D to resolve complex issues and ensure successful events for enterprise clients.

The role requires handling live support, troubleshooting integrations, and guiding semi-technical customers while juggling multiple priorities with urgency. A flexible schedule and strong communication are essential to deliver consistent value.

Qualifications

• 4-5 years in a B2B SaaS customer support role with progression.
• Experience troubleshooting APIs and web design issues.
• Strong HTML, CSS and JavaScript skills, not coding daily.
• Familiar with dev tools (Chrome/Safari/Firefox) and logs.
• Experience with Zendesk, Salesforce Service Cloud and Jira.
• Able to manage multiple priorities with urgency.
• Proven performance under high-pressure, live-event contexts.
• Ability to explain technical concepts to semi-technical customers.

Responsibilities

• Handle complex technical issues/escalations via Zoom, email, chat and phone.
• Own advanced cases end-to-end: diagnose, resolve, and update clearly.
• Troubleshoot integrations (HubSpot, Marketo, Salesforce, Pardot, Tray).
• Manage a queue of enterprise web design requests.
• Provide day-of-event support and route issues to appropriate teams.
• Collaborate with Product, Engineering and Customer Success to meet goals.

Skills

Customer support

B2B SaaS

API troubleshooting

HTML CSS JavaScript

Cross-functional collaboration

Time management

Tools

Zendesk

Salesforce Service Cloud

Jira

Job description

SupportNinja is seeking a Technical Support Specialist to join our team onsite at the Sanctum, SM - North EDSA, QC. You will collaborate with Customer Success, Product and R&D to resolve complex issues and ensure successful events for enterprise clients.

The role requires handling live support, troubleshooting integrations, and guiding semi-technical customers while juggling multiple priorities with urgency. A flexible schedule and strong communication are essential to deliver consistent value.