Onsite Technical Support Specialist (Seasonal)

SupportNinja; Philippines; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

SupportNinja is seeking a Technical Support Representative for an onsite seasonal role in Pampanga. You will handle basic technical issues, troubleshoot problems, and deliver clear, courteous customer support. You will document interactions in the CRM and escalate complex issues as needed.

The role emphasizes strong communication, teamwork, and adherence to policies while meeting KPI targets. The contract runs for five months with an on-site setup at The Hideout, Clark, Pampanga.

Qualifications

• 6 months of experience in a technical support role or equivalent preferred.
• Strong verbal and written communication skills.
• Proficiency in using computer applications and software.
• Experience using a CRM preferred.
• Experience or familiarity with handling cybersecurity products.

Responsibilities

• Provide basic technical support to customers with product/service issues.
• Identify and troubleshoot technical problems and provide timely solutions.
• Explain technical solutions to non-technical customers clearly.
• Maintain accurate ticketing in the CRM and follow up on issues.

Skills

Communication skills

Verbal communication

Written communication

CRM experience

Cybersecurity products familiarity

Tech troubleshooting

Computer applications proficiency

Job description

SupportNinja is seeking a Technical Support Representative for an onsite seasonal role in Pampanga. You will handle basic technical issues, troubleshoot problems, and deliver clear, courteous customer support. You will document interactions in the CRM and escalate complex issues as needed.

The role emphasizes strong communication, teamwork, and adherence to policies while meeting KPI targets. The contract runs for five months with an on-site setup at The Hideout, Clark, Pampanga.