Senior SaaS Administrator

ERNI; Mandaluyong; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid Set-Up

Free snacks and coffee in the office

Personal development and travel opps

Job summary

ERNI Philippines in Mandaluyong seeks a Senior SaaS Administrator to maintain data integrity across multiple SaaS platforms and support full lifecycle implementations. You will collaborate with finance and IT teams on integrations with Oracle ERP, Coupa, and related tools, ensuring secure configurations and efficient processes.

The role requires strong communication, problem solving, and mentoring skills, with hybrid work options and opportunities for professional growth within a fast-growing

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field preferred.
• Minimum 2 years experience as SaaS Administrator or similar role with full lifecycle SaaS implementations.
• Experience with Oracle ERP integrations and SaaS tooling such as JIRA is a plus.

Responsibilities

• Maintain and enhance data integrity across SaaS applications.
• Assist with enhancements and automation of processes.
• Identify functionality gaps and propose best-practice solutions.
• Coordinate with integration teams on SaaS-ERP connections.
• Lead testing and validation of configurations and security settings.

Skills

SaaS administration

Technical support

Verbal & written communication

Analytical thinking

Education

Bachelor's degree in Computer Science / Information Systems

Tools

JIRA

Coupa Success Portal

Coupa Community

Job description

Job Description:

ERNIis a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

WHY ERNI is the best place to call HOME?

• At ERNI,this is how we can support you;ALLcompanyPERKS AND BENEFITStake effectUPON HIRING!

• Contract: there is always a project and opportunity for you.

• Personal Development and Travel Opportunities outside the Philippines.

• Baby Basket– to welcome your newborn to the ERNI family.

• Fruit Basket– boost of vitamins during hospitalization.

• Free snacks and coffee in the office

UNLOCKING NEW DOORS OF GROWTH & OPPORTUNITIES

• Free Training with Certifications: Grow with us through technical and non-technical training.

• Challenging Projects:ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.

• Employee Welfare:You will be guided by a group of people who will guide and support you to have the right tools and mindset.

• Promotions & Recognition:From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.

• Communication:You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.

FLEXIBILITY

• Hybrid Set-Up:We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.

EVENTS:

• We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.

What are our wishes?

Technical Knowledge and Skills

• Configuration/personalization experience and technical architecture knowledge on these Coupa products: (i) Procurement (ii) Sourcing (iii) Invoice and; (iv) Supplier Information Management

• Knowledge in integration approaches and tools among these Coupa products: (i) Procurement (ii) Sourcing (iii) Invoice and; (iv) Supplier Information Management

• Familiarity with Coupa Success Portal and Coupa Community processes

• Familiarity with integrating the Coupa applications with Oracle ERP

Education Requirements

• A Bachelors degree in Computer Science, Information Systems, or other related discipline preferred; or equivalent combination of education and experience

Relevant Experience and Other Requirements

• Minimum 2 years experience as a SaaS Administrator with full-lifecycle implementations on any of these Coupa products: (i) Procurement (ii) Sourcing (iii) Invoice and; (iv) Supplier Information Management

• Knowledge and experience on Oracle ERP Integrations

• Knowledge on tools for issue tracking such as JIRA

• Knowledge and experience in using Coupa Success Portal

• Knowledge and experience in using Coupa Community

• Familiarity with the applicability of Hybrid Integration Platform when integrating SaaS applications and Oracle EBS

• Knowledge and experience on SFTP integration

• Proficient with Microsoft Office Suite

• Prior technical support experience

• Excellent verbal and written communication skills to technical and non-technical audiences

• Excellent analytical, problem-solving, decision-making, time management, and organizational skills

• Proven ability to interact well with all levels of the enterprise

• Well-developed knowledge and understanding of relevant business administration, operational policies relevant work program and concepts, procedures and practices

How can you contribute to the team?

The Senior SaaS Administrator is expected to deliver the following outcomes during the engagement: Responsibilities:

• Maintaining and enhancing data integrity through design, maintenance and security in a variety of SaaS applications

• Assisting with enhancements and maintenance of automated processes and applications

• Identify functionality gaps between requirements and system features and recommend best practice solutions

• Understand integration points and provide assistance to the integration team

• Transitioning legacy processes and functionality using newer tools for purposes of streamlining overhead and embedding efficiencyTroubleshooting technical issues and devising immediate and long-term solutions

• Developing and implementing functional tests for security configurations and automated processes

• Provide support as an escalation path for internal technology teams

• Mentoring other ITD resources and business users and preparation of reference guide

• Ensuring consistency in implementation of best practices, standardization

• Work with Coupa Support team through Coupa Success Portal in resolving product issues

• Use Coupa Community for raising enhancement requests as needed

• Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints

• Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those must base their work on the requirements

• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards

• Participate in requirements prioritization

• Participate in peer reviews and inspections of requirements documents.

• Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly

• Test instance/ test environment preparation

• Test data preparation, setting up of user roles and responsibilitie

• Understanding and documenting the test requirements

• Monitor the quality gates (entry and exit criteria, quality of the deliverables)

• Develop and maintain test scripts, execute test scripts, manage tracking/reporting systems

• Record/report status of problem/issue/bug in issue tracing database

• Drive the testing process through development and execution of test scenarios

• Document diagnostic steps for troubleshooting reported problem/issue/bug resolution

• Follow-up with users to ensure that their needs have been met

• Quality and test advocacy and resolution of issues that impede the test effort. This includes:

  • Assessing the progress and effectiveness of the test effort

  • Advocating the appropriate level of quality by the resolution of important defects

• Conducting the necessary tests and logging the outcomes of that testing covering:

  • Identifying the most appropriate implementation approach for a given test

  • Implementing individual tests

  • Setting up and executing the tests

  • Logging outcomes and verifying test execution

  • Analyzing and recovering from execution errors

Work Arrangement

• RTO 3x, WFH 2x a week

• 8:00 AM – 5:00 PM (Mon–Fri)

Requirements: