Senior RN, Care Management Training & Analytics

Siegen HR Solutions; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

A healthcare training provider is looking for a Care Management US RN Voice Sr Analyst in Manila. The role involves facilitating training programs, providing constructive feedback to agents, and developing new content. Candidates should have a nursing degree, current U.S. RN status, and at least 2 years of clinical experience. Experience in the contact center industry and knowledge of adult learning theory is preferred. This position offers an opportunity to enhance agents' skills in a supportive environment.

Qualifications

• Current U.S. Registered Nurse in good standing to practice.
• 2 years of clinical experience.
• 1-2 years of training or teaching experience required.
• Knowledge of Adult Learning Theory preferred.

Responsibilities

• Facilitates training programs and assessments.
• Develops and executes training programs.
• Provides feedback and coaching to agents.
• Monitors agent performance and identifies areas for improvement.

Skills

Analytical skills

Customer service

Technical skills

Report writing

Coaching

Education

Nursing degree

U.S. Registered Nurse

Tools

MS Office (Excel, PowerPoint)

Call monitoring system

Job description

A healthcare training provider is looking for a Care Management US RN Voice Sr Analyst in Manila. The role involves facilitating training programs, providing constructive feedback to agents, and developing new content. Candidates should have a nursing degree, current U.S. RN status, and at least 2 years of clinical experience. Experience in the contact center industry and knowledge of adult learning theory is preferred. This position offers an opportunity to enhance agents' skills in a supportive environment.