Senior RevOps Support Specialist — Omnichannel Billing

Joinimagine; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Zendesk in Manila, Philippines, is seeking a RevOps Customer Support Sr. Specialist to join the Finance Shared Services team. You will resolve billing inquiries, manage fraud cases, and triage tickets across channels.

The role emphasizes process improvements, cross-functional collaboration, and adherence to SLAs, with potential weekend coverage during peak periods. 2–4 years of experience in customer support or billing is expected.

Qualifications

• 2–4 years of relevant work experience in customer support, billing operations, or a related field.
• General knowledge of customer support principles, billing operations, and ticketing systems.
• Strong problem-solving, organizational, and collaboration skills.
• Excellent written and verbal communication abilities.
• Attention to detail and commitment to delivering quality service.
• Familiarity with CRM and ticketing tools (e.g., Zendesk, Zuora, Salesforce) is helpful.

Responsibilities

• Respond to standard customer requests such as invoice copies, credit card issues, digital invoices, refunds, and fraud/chargeback cases.
• Perform ticket triage and reassignment to ensure timely resolution within SOP timelines.
• Provide omnichannel support (email, chat, phone) with prompt, professional responses.
• Process RevOps tickets related to billing with accuracy and adherence to company policies.
• Escalate complex issues to senior staff and create necessary documentation.

Skills

Omnichannel support

Billing operations

Data accuracy

Communication skills

Tools

Zendesk

Zuora

Salesforce

Job description

Zendesk in Manila, Philippines, is seeking a RevOps Customer Support Sr. Specialist to join the Finance Shared Services team. You will resolve billing inquiries, manage fraud cases, and triage tickets across channels.

The role emphasizes process improvements, cross-functional collaboration, and adherence to SLAs, with potential weekend coverage during peak periods. 2–4 years of experience in customer support or billing is expected.