RevOps Customer Support Analyst — Omnichannel & Hybrid

Zendesk, Inc.; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Zendesk, Inc. is hiring for a Complex Issue Resolution & Tier 2 Support role based in Manila. You will lead advanced resolution for enterprise customers, handle omnichannel support, and back up Tier 1 while ensuring high-quality service across channels.

The ideal candidate has 3–5 years in customer support or billing operations, strong communication, detail-oriented mindset, and experience with Zendesk, Zuora or Salesforce. Hybrid work is offered.

Qualifications

• 3–5 years in customer support, billing operations, or related field.
• Familiarity with CRM/ticketing tools (Zendesk, Zuora, Salesforce).
• Strong problem-solving, organizational, and collaboration skills.
• Excellent written and verbal communication.
• Attention to detail and commitment to delivering quality service.

Responsibilities

• Lead Tier 2 ticket resolution including churn, invoices, and tax inquiries.
• Provide omnichannel support via email, chat, and phone.
• Back up Tier 1 and manage subscription-related tickets.
• Ensure SLAs and high-quality outcomes.
• Collaborate with stakeholders for timely solutions.

Skills

Omnichannel support

Attention to detail

Communication skills

Prioritization

Team collaboration

Zendesk experience

Tools

Zendesk

Zuora

Salesforce

Job description

Zendesk, Inc. is hiring for a Complex Issue Resolution & Tier 2 Support role based in Manila. You will lead advanced resolution for enterprise customers, handle omnichannel support, and back up Tier 1 while ensuring high-quality service across channels.

The ideal candidate has 3–5 years in customer support or billing operations, strong communication, detail-oriented mindset, and experience with Zendesk, Zuora or Salesforce. Hybrid work is offered.