Senior RevOps Billing & Customer Support Specialist

Zendesk, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Zendesk, Inc. in Manila, Philippines, is seeking a RevOps Customer Support Sr. Specialist to join the Finance Shared Services team. The role focuses on resolving billing inquiries and fraud cases, performing ticket triage, and supporting process improvements across functions.

The ideal candidate has 2–4 years in customer support or billing operations, with experience in Zendesk, Zuora, or Salesforce. This is an in-office, full-time position requiring flexibility for peak periods.

Qualifications

• 2–4 years of relevant work experience in customer support, billing operations, or related field.
• Experience with Zendesk, Zuora or Salesforce is preferred.
• Strong problem-solving, organizational, and collaboration skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Provide omnichannel support (email, chat, phone) with prompt, professional responses.
• Process billing-related tickets and fraud/chargeback cases accurately.
• Triages and reassigns tickets to appropriate teams to ensure fast resolutions.
• Escalate complex issues to Sr. Analyst with necessary context and documentation.
• Collaborate with customers and internal stakeholders to gather requirements and offer effective solutions.
• Monitor personal performance against SLAs and strive for timely ticket resolution.
• Participate in process improvements, update playbooks, and promote best practices.
• Coordinate with cross-functional teams to maintain smooth operations.

Skills

Omnichannel support

Billing operations

Ticket triage

SLA adherence

Cross-functional collaboration

Attention to detail

Strong communication

Tools

Zendesk

Zuora

Salesforce

Job description

Zendesk, Inc. in Manila, Philippines, is seeking a RevOps Customer Support Sr. Specialist to join the Finance Shared Services team. The role focuses on resolving billing inquiries and fraud cases, performing ticket triage, and supporting process improvements across functions.

The ideal candidate has 2–4 years in customer support or billing operations, with experience in Zendesk, Zuora, or Salesforce. This is an in-office, full-time position requiring flexibility for peak periods.