Senior Reporting & Analytics Lead

Symbos Managed Services Inc; Metro Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Symbos Managed Services Inc in Manila is seeking an experienced Reports Analyst to elevate reporting and analytics capabilities across Australia, New Zealand and Singapore operations. You will gather requirements, analyze operational data, build dashboards and translate findings into actionable recommendations for senior leaders.

This role blends reporting, business analysis and process improvement with exposure to operational leaders and cross-functional teams.

Qualifications

• 5+ years of experience as a Reports Analyst, including leadership exposure
• Experience in BPO/shared services or operational environments
• Advanced Excel and data visualization skills (Power BI/Tableau)
• Strong requirements gathering, process mapping and documentation ability
• Ability to translate complex data into actionable recommendations for diverse audiences
• Excellent stakeholder management across distributed teams
• Bachelor’s degree in a related field

Responsibilities

• Analyse operational data to identify trends, patterns, anomalies, risks and opportunities
• Design, build and maintain dashboards and reporting suites showing key performance metrics
• Establish standardised daily, weekly and monthly reporting aligned with leadership needs
• Safeguard data integrity, consistency and accuracy across reports
• Provide clear insights and recommendations to support decisions
• Gather and document requirements via workshops, interviews and document analysis
• Translate business needs into functional specs, user stories and process documentation
• Develop business cases, feasibility assessments and root-cause analyses
• Maintain requirements traceability throughout project lifecycles
• Map current-state processes and design future-state solutions to improve efficiency
• Quantify impact of process improvements
• Support user acceptance testing for new systems and processes
• Contribute to change documentation and training materials

Skills

Excel

Power BI

Tableau

SQL

Business Analysis

Education

Bachelor’s degree in Business, Information Systems, Data Analytics or related

Tools

Power BI

Tableau

SQL

Job description

Symbos Managed Services Inc in Manila is seeking an experienced Reports Analyst to elevate reporting and analytics capabilities across Australia, New Zealand and Singapore operations. You will gather requirements, analyze operational data, build dashboards and translate findings into actionable recommendations for senior leaders.

This role blends reporting, business analysis and process improvement with exposure to operational leaders and cross-functional teams.