Quality Assurance Specialist

TEMU; Eastern Manila District; On-site; PHP 500,000 - 800,000; Full time

Job summary

TEMU is seeking a Quality Assurance professional to assess output for policy compliance and operational standards in a fast‑moving environment. You will conduct audits, identify trends, and perform RCA on quality issues to drive improvements.

You will prepare reports and dashboards while coordinating calibration sessions with Operations and Trainers, and participate in updates to policies and guidelines. Strong English communication and documentation skills are essential.

Qualifications

• Bachelor's degree preferred.
• At least 2 years related experience.
• Proficient in structured problem-solving, quality tools and statistical data analysis.
• Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace.
• Fluent in English as a working language; capable of independently writing reports, cross-team communication.

Responsibilities

• Assess business output and decision accuracy to ensure policy compliance and adherence to operational standards.
• Conduct quality audits based on established sampling methodology.
• Identify quality trends and recurring errors. Perform Root Cause Analysis (RCA) on quality issues.
• Prepare quality reports and dashboards. Conduct calibration sessions with Operations, and Trainers.
• Participate in policy updates and guideline reviews. Ensure documentation is accurate and up to date.

Skills

Structured problem-solving

Quality tools

Statistical data analysis

Cross-team communication

Fluent English

Education

Bachelor's Degree

Tools

Excel

PivotTables

PowerPoint

Google Workspace

Job description

Key Responsibilities

• Assess business output and decision accuracy to ensure policy compliance and adherence to operational standards.
• Conduct quality audits based on established sampling methodology.
• Identify quality trends and recurring errors. Perform Root Cause Analysis (RCA) on quality issues.
• Prepare quality reports and dashboards. Conduct calibration sessions with Operations, and Trainers.
• Participate in policy updates and guideline reviews. Ensure documentation is accurate and up to date.

Qualifications

• Bachelor's Degree preferred.
• At least 2 years related experience.
• Proficient in structured problem‑solving, quality tools and statistical data analysis.
• Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace.
• Fluent in English as a working language; capable of independently writing reports, cross-team communication.