QA/QC Specialist

MPT Mobility Corp.; Guiguinto; On-site; PHP 300,000 - 460,000; Full time

Job summary

MPT Mobility Corp. is seeking a Quality Control professional to monitor SAVVICE services and ensure compliance with client requirements, SLAs, and company standards.

The role involves identifying gaps, documenting nonconformities, and driving corrective actions across operational sites. The ideal candidate has a bachelor’s degree in Industrial Engineering or related field and 2–3 years of experience in QA, compliance, or process improvement, with strong analytical and communication skills and

Qualifications

• Bachelor's degree in Industrial Engineering, Operations Management, or related field.
• 2–3 years of experience in Quality Control, QA, Operations, Compliance, Audit, or Process Improvement.
• Strong analytical and problem-solving abilities.
• Excellent report writing and documentation skills.
• Willingness to travel and conduct field inspections as needed.

Responsibilities

• Conduct quality inspections and monitor SAVVICE services to verify SLA and standards.
• Identify and report quality gaps, deviations, and nonconformities.
• Perform scheduled and random inspections and spot checks at SAVVICE sites.
• Prepare quality inspection reports, compliance reports, NCR reports, and quality performance summaries.
• Monitor quality performance trends and recurring findings; suggest improvements.
• Coordinate with Operations and support departments to resolve issues and improve service delivery.
• Maintain a Quality Control database covering inspections, findings, NCRs, corrective actions, SLA data.
• Escalate critical, repeated, or unresolved quality issues affecting client satisfaction or service delivery.
• Verify corrective actions implemented by Operations until closure of findings.
• Participate in process reviews and continuous improvement initiatives.

Skills

Analytical skills

Problem solving

Attention to detail

Report writing

Communication

Education

Bachelor's degree in Industrial Engineering, Operations Management, or related field

Job description

About the role

Monitors and inspects SAVVICE Operation's services to ensure compliance with company standards, client requirements, contractual obligations, SLAs, and applicable regulations. Identifies quality gaps and nonconformities, recommends corrective actions, and supports continuous improvement to maintain consistent service quality and client satisfaction.

Key responsibilities

• Conduct quality inspections and monitoring of SAVVICE services and operations to verify compliance with client requirements, SLAs, contractual obligations, approved standards, and procedures


• Identify, document, and report quality gaps, deviations, and nonconformities observed during inspections and monitoring activities


• Conduct scheduled and random quality inspections and spot checks at SAVVICE operational sites and service areas


• Prepare quality inspection reports, compliance reports, NCR reports, and quality performance summaries


• Monitor quality performance trends and recurring findings and recommend opportunities for improvement


• Coordinate with Operations, Business Units, and support departments to address quality issues and improve service delivery


• Maintain an updated Quality Control database covering inspections, findings, NCRs, corrective actions, SLA compliance, and quality performance


• Escalate critical, repeated, or unresolved quality issues that may impact client satisfaction, service delivery, or business performance


• Verify and monitor corrective actions implemented by Operations and concerned departments until effective closure of findings


• Participate in process reviews and continuous improvement initiatives to enhance service efficiency, compliance, and client satisfaction

About you

• Bachelor's degree in Industrial Engineering, Operations Management, or other related fields


• At least 2–3 years of relevant experience in Quality Control, Quality Assurance, Operations, Compliance, Audit, or Process Improvement


• Strong analytical and problem-solving skills


• High attention to detail and ability to identify service gaps and nonconformities


• Good report writing and documentation skills


• Strong communication and coordination skills, particularly with Operations and client-facing teams


• Ability to conduct field inspections and compliance monitoring


• Ability to work independently, manage multiple assignments, and meet reporting deadlines


• Demonstrates integrity, objectivity, and impartiality when conducting quality inspections


• Willingness to travel to and conduct inspections at SAVVICE operational sites as required