Senior QA & Process Improvement Lead

Temu; Pasig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Temu is seeking a motivated General Manager to lead QA and operational excellence. The role emphasizes RCA, quality framework refinement, and driving cross‑functional efficiency for stronger service delivery.

You will mentor QA teams, spearhead complex initiatives, and partner with multiple business lines to ensure consistent standards and regulatory compliance in a fast‑growing environment. You will also manage audits and escalations while shaping policies and reporting to executives to nurture

Qualifications

• Bachelor's degree preferred.
• Minimum 3 years of working experience in the related field is required for this position.
• Proficient in structured problem‑solving, quality tools and statistical data analysis.
• Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace.
• Fluent in English as a working language; capable of independently writing reports, leading cross-team communication, and mentoring team members.

Responsibilities

• Conduct deep-dive Root Cause Analysis (RCA) on complex operational bottlenecks and systemic quality trends; generate strategic insights and actionable reports to support business decision-making.
• Refine and maintain the overarching quality evaluation framework, grading rubrics, and scoring standards.
• Independently lead complex QA initiatives and special projects to drive continuous process, policy, and efficiency improvements.
• Facilitate cross-team calibration sessions and quality enablement to align standards across functions, driving overall service quality and operational productivity.
• Partner with and support multiple business lines, ensuring consistent quality standards and operational resilience across all domains.
• Coach and mentor junior and new QA team members, driving onboarding programs and professional guidance.
• Handle complex case reviews, policy dispute escalations, and high-level audits to ensure strict compliance.

Skills

Structured problem-solving

Statistical data analysis

Quality tools

Cross-team communication

English fluency

Education

Bachelor's degree preferred

Tools

Excel

PowerPoint

Google Workspace

Job description

Temu is seeking a motivated General Manager to lead QA and operational excellence. The role emphasizes RCA, quality framework refinement, and driving cross‑functional efficiency for stronger service delivery.

You will mentor QA teams, spearhead complex initiatives, and partner with multiple business lines to ensure consistent standards and regulatory compliance in a fast‑growing environment. You will also manage audits and escalations while shaping policies and reporting to executives to nurture