Quality Assurance Specialist - Customer Service

TEMU; Eastern Manila District; On-site; PHP 300,000 - 540,000; Full time

Job summary

TEMU is seeking a Quality Assurance Specialist in the Philippines to ensure operational quality, accuracy, and policy compliance. You will analyze performance, identify areas for improvement, and collaborate with Operations and Training teams to maintain high quality standards and drive continuous improvement.

You will conduct quality audits, identify trends, and prepare reports and dashboards while supporting calibration sessions with teams.

Qualifications

• Bachelor's Degree preferred.
• At least 2 years related experience.
• Proficient in structured problem‑solving, quality tools and statistical data analysis.
• Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace.
• Fluent in English as a working language; capable of independently writing reports, cross-team communication.

Responsibilities

• Assess business output and decision accuracy to ensure policy compliance and adherence to operational standards.
• Conduct quality audits based on established sampling methodology.
• Identify quality trends and recurring errors. Perform Root Cause Analysis (RCA) on quality issues.
• Prepare quality reports and dashboards. Conduct calibration sessions with Operations, and Trainers.
• Participate in policy updates and guideline reviews. Ensure documentation is accurate and up to date.

Skills

Structured problem-solving

Quality tools

Statistical data analysis

English communication

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Google Workspace

Job description

TEMU is looking for a Quality Assurance Specialist to ensure operational quality, accuracy, and policy compliance. In this role, you'll analyze performance, identify areas for improvement, and collaborate with Operations and Training teams to maintain high quality standards and drive continuous improvement.

Key Responsibilities

1. 1.Assess business output and decision accuracy to ensure policy compliance and adherence to operational standards.
2. 2.Conduct quality audits based on established sampling methodology.
3. 3.Identify quality trends and recurring errors. Perform Root Cause Analysis (RCA) on quality issues.
4. 4.Prepare quality reports and dashboards. Conduct calibration sessions with Operations, and Trainers.
5. 5.Participate in policy updates and guideline reviews. Ensure documentation is accurate and up to date.

Qualifications

1. 1.Bachelor's Degree preferred.
2. 2.At least 2 years related experience.
3. 3.Proficient in structured problem‑solving, quality tools and statistical data analysis.
4. 4.Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace.
5. 5.Fluent in English as a working language; capable of independently writing reports, cross-team communication.

Join Our Team!

If you have a strong eye for detail, excellent analytical skills, and a passion for quality improvement, we'd love to hear from you. Join TEMU and help us build a culture of quality, accuracy, and continuous improvement.