IT Operations Analyst II

Conduent; Pasay; On-site; PHP 300,000 - 460,000; Full time

Job summary

Conduent is a global leader delivering mission-critical services. The company seeks an Operations Engineer in the Philippines to support installations, troubleshoot local applications, and manage ticket queues.

You will collaborate in planning and daily standups, contributing to efficient service delivery within policies and standards. The role emphasizes problem solving, deductive reasoning, strong interpersonal communication, and the ability to work self-guided with moderate guidance as

Qualifications

• College or university degree required.
• Experience in professional, sales, or technical area preferred.
• Ability to follow existing procedures to solve routine problems.

Responsibilities

• Maintains task-based queue for tickets and provides support for installations.
• Troubleshoots local applications and database issues.
• Participates in planning, daily meetings, and backlog sessions.
• Adheres to all policies and standards.

Skills

Deductive reasoning

Problem solving

Interpersonal skills

Self-motivated

Education

Bachelor's degree

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description:

Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects.

Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results.

Ability to complete work self-guided. College or university degree required. General Profile

Requires knowledge and experience in the field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers.

Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others.

Functional Knowledge

Requires expanded conceptual understanding of theories, practices, and procedures.

Business Expertise Uses an understanding of key business drivers to accomplish work.

Impact Impacts a team, by example, through the quality service and information provided Works within guidelines and policies.

Leadership No supervisory responsibilities. Provides informal guidance to new team members.

Problem Solving Uses existing procedures to solve standard problems. Examines information and standard practices to make judgments.

Interpersonal Skills Exchanges complex information and ideas effectively.

Responsibility Statements

Maintains task-based queue for completed tickets in the order received or based on criticality. Provides support for installations, troubleshoots local applications, and database issues. Assists Sr.

Operations Engineers with designing and implementing new solutions. Assists in maintaining and updating documentation. Administers onsite and remote assistance.

Participates in planning, daily meetings, and backlogs sessions. Performs other duties as assigned. Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.