Senior Project Manager, Professional Services (Multi-Client)

Five9; Manila; On-site; PHP 3,019,323 - 4,227,052; Full time

Benefits offered by this job

Company stocks

Annual merit increase based on performance

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

Internet and meal allowance during work from home

Employee Assistance Program

Job summary

Five9 is looking for a Project Manager in Manila, Philippines to lead and manage the operational aspects of multiple implementation projects. You will be responsible for steering projects while ensuring high customer satisfaction and effective communication across stakeholders.

The ideal candidate has a strong background in project management within the call center industry, is adept at managing multiple clients, and possesses excellent documentation and communication skills. The company offers attractive benefits, including company stocks and allowances during work from home.

Qualifications

• Minimum 3 years in an Implementation, Project Management or Technical Consulting position.
• Ability to manage multiple projects across multiple customers simultaneously.
• Strong documentation skills including Project Charters and Status Reports.

Responsibilities

• Lead daily operational aspects of implementation projects.
• Communicate project plans and status updates effectively.
• Identify project risks and implement mitigation plans.

Skills

Project management skills

Call center expertise

Verbal and written communication skills

Customer relationship management

Strategic problem solving

Education

BA/BS or equivalent experience

Job description

Five9 is looking for a Project Manager in Manila, Philippines to lead and manage the operational aspects of multiple implementation projects. You will be responsible for steering projects while ensuring high customer satisfaction and effective communication across stakeholders.

The ideal candidate has a strong background in project management within the call center industry, is adept at managing multiple clients, and possesses excellent documentation and communication skills. The company offers attractive benefits, including company stocks and allowances during work from home.