Senior Project Manager

Dynata; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Dynata in Cebu, Philippines seeks an experienced market research professional to own quantitative online projects from commissioning to invoicing. You will guide clients on Dynata’s products and services, coordinate internal teams and vendors, and escalate challenges when needed.

You will mentor junior staff, maintain survey quality, manage budgets and timelines, and support sales in growing client relationships for repeat business.

Qualifications

• 4+ years of recent experience in quantitative online and digital market research
• Experience in research and survey design, sampling, and consultation
• Ability to manage complex projects and mentor junior staff

Responsibilities

• Maintains full project ownership in delivering market research projects from commissioning to invoice
• Manages stakeholder expectations and delivers high-level service in a fast turnaround environment
• Builds relationships with clients and provides guidance on Dynata’s products and services
• Ensures project tasks are completed through internal teams and vendors
• Escalates project challenges and collaborates with Sales to drive revenue growth
• Communicates project updates in a consultative manner and shares knowledge across teams
• Ensures survey quality and tracks complex budgets and timelines
• Mentors junior staff and can stand in for Team Lead when needed

Job description

Responsibilities

• Maintains full project ownership in delivering market research projects from commissioning to invoice.
• Manages stakeholder expectations and delivers the highest level of service in an ever-changing, fast turnaround environment.
• Builds an effective, professional working relationship with our clients, providing them guidance and advice where appropriate as it relates to Dynata’s products and services.
• Ensures project task activities are completed through personal production, internal support teams (such as Survey Programming, and Sales), and vendors (such as translators, etc.).
• Proactively anticipates, troubleshoots, overcomes, and/or escalates project challenges in a timely manner.
• Collaborate and support Sales in driving revenue growth through client relationship development that lead to referrals and repeat business.
• Communicate project updates and status in a responsive and consultative manner throughout project field.
• Share knowledge across internal functional teams.
• Ensures survey quality using current market research methodologies.
• Tracks and manages complex project budgets and timelines
• Takes on high visibility/complex projects and runs projects across multiple methodologies
• Mentors junior staff and assists in their growth
• Able to stand in for Team Lead when needed
• Other duties as assigned.

Experience

• At least 4 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.

Knowledge & Skill

• Entry level for less complex professional roles not requiring a specific degree.
• Has developed knowledge of an extensive body of technical, support or administrative policies and procedures.
• Requires extensive training and experience to perform a wide variety of interrelated, multi-skilled or standard procedural assignments and resolve a wide range of moderately complex issues.
• Accomplished in implementing practical procedures or systems, which are moderately complex and require extended oversight