Market Research Analyst

Reed Elsevier Philippines; Quezon City; Hybrid; PHP 420,000 - 700,000; Full time

Benefits offered by this job

Hybrid work

IT Equipment

HMO Day 1 for you and 4 dependents

Retirement match

Life & Accident Insurance Day 1

PTO 24 days (+6 after year 5)

Merit increments & incentives

Learning & certification programs

Job summary

Reed Elsevier Philippines is seeking a research-focused professional to support global customer and market research programmes. You will help design, run, and analyze studies to translate data into actionable insights.

The role offers growth in core research skills within a large organisation, with a clear path to more senior positions. Expect collaboration across teams, a flexible hybrid setup, and ongoing learning opportunities.

Qualifications

• Bachelor's Degree required or equivalent.
• Experience with quantitative research methodologies.
• Strong numerical and analytical skills with attention to detail.
• Ability to handle large datasets and extract insights.
• Excellent English written and verbal communication.
• Ability to manage multiple tasks and meet deadlines.
• Collaborative and proactive team player.
• Proficiency in Excel and PowerPoint.
• Willingness to learn AI tools for workflows.
• Familiarity with SPSS, R, Forsta is a plus.

Responsibilities

• Support delivery of customer feedback programmes and NPS tracking.
• Contribute to design and execution of research projects, including survey creation.
• Analyse data from multiple sources to identify trends and insights.
• Prepare clear reports with actionable recommendations and track actions.
• Produce regular dashboards and quarterly updates to monitor performance.
• Assist in annual studies to deepen customer and market understanding.
• Suggest process improvements and automate workflows where possible.
• Collaborate with team to deliver projects on time and with high quality.
• Provide progress updates to senior stakeholders.

Skills

Analytical mindset

Numerical skills

English communication

Attention to detail

Team collaboration

Time management

AI tools learning

Education

Bachelor's degree

Market research qualifications

Tools

Microsoft Excel

PowerPoint

SPSS

R

Forsta

Job description

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup.
• IT Equipment provided.
• HMO coverage starting from Day 1 for you and FOUR FREE dependents.
• Attractive retirement package with company matching.
• Life and Accident Insurance starting Day 1.
• 24 Annual PTOs, additional 6 once you reach your 5th year with us.
• Competitive benefits with annual merit increase and incentives.
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.).

About the Role

You will support the delivery of global customer and market research programmes, helping the business better understand customer needs, and product performance. Working as part of an in-house insights team, you will contribute to the design, execution, and analysis of research projects, and help translate data into clear, actionable insights.

This role offers the opportunity to develop core research and analytical skills within a large, forward-thinking organisation, with a clear pathway to progression into more senior research roles.

Accountabilities:

• Support the delivery of customer feedback programmes (NPS tracking), developing a strong understanding of ongoing research initiatives.
• Contribute to the design and execution of research projects, including questionnaire development, survey scripting, analysis and reporting.
• Analyse data from multiple sources to identify trends, patterns, and insights.
• Prepare clear and concise reports, ensuring findings are communicated effectively and include actionable recommendations. Track prior actions.
• Assist in the production of regular reporting (e.g. dashboards, quarterly updates) to track business performance.
• Support one-off and annual research studies to deepen understanding of customers and the market.
• Contribute to process improvements, including opportunities to automate workflows (e.g. sampling, reporting).
• Collaborate effectively with team members to deliver projects on time and to a high standard.
• Provide regular updates on project progress to senior colleagues.

Qualifications:

Required:

• Bachelor's Degree holder
• Experience or knowledge of research methodology, particularly quantitative research. Research experience can be in any field (market research, customer experience, academic research, medical/experimental).
• Strong numerical and analytical skills, with attention to detail
• Ability to work with large datasets and identify meaningful insights
• Strong written and verbal communication skills in English
• Ability to manage multiple tasks and meet deadlines
• Collaborative and proactive approach to teamwork
• Proficiency in Microsoft Excel and PowerPoint
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
• Familiarity with research tools or programming languages (e.g. SPSS, R, Forsta)
• Understanding of databases or data manipulation techniques
• Statistical knowledge
• Market research qualifications
• Presentation skills in English
• Interest in science, healthcare, or data-driven industries