Senior Project Coordinator - Financial Administration

Insight; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Insight is seeking a Senior Project Coordinator to oversee service delivery projects, coordinating objectives, finances, and SLAs while ensuring client satisfaction. The role involves working with multiple stakeholders, preparing reports, and maintaining project documentation.

Candidates should have 1–3 years of IT services or professional services project coordination experience, strong Excel/Office skills, and willingness to work night shifts.

Qualifications

• Bachelor's degree (B.A.) from four-year college or university; or three years’ related experience and/or training; or equivalent combination of education and experience.
• Minimum 1-3 years’ experience in coordinating projects in the IT services, IT Operations or professional services industry.
• Experiences in specific technology areas include networking, storage, infrastructure lifecycle services and enterprise systems at a minimum.
• Pursuit of Project Management Professional (PMP) certification desired
• Must have the ability to multitask and manage coordinate complex client facing engagements concurrently while maintaining client service levels and timelines.
• Good interpersonal skills with the ability to resolve issues and resource contentions, while working with large groups across multiple locations.
• Must possess and demonstrate excellent communication skills, both oral and written.
• Must be proficient in MS Excel formula creation and use to handle a major scheduling project financial reporting and candidate tracking.
• Must be proficient in the use of Microsoft Office tools, including Excel, Powerpoint and Project.
• Must demonstrate familiarity with PMI methodology.
• Ability to read, analyze, and interpret the most complex documents required.
• Ability to respond effectively to the most sensitive inquiries or complaints a must.
• Must be willing to work the night shift.

Responsibilities

• Works closely with Supervisor, Manager and Operational Specialist to ensure project goals are accomplished. This includes client satisfaction, expected number of daily tickets, time, communication with clients and management and sales.
• Works independently to resolve most project coordination conflicts.
• Escalates problems and issues to the management as appropriate. This includes problems exceeding commitments with regard to response time, repair time, lack of spare parts, training or any other actual or potential client satisfaction problems.
• Coordinates the efficient utilization of Insight resources including parts, inventory, own time, etc.
• Completes and inspects all required documentation involved within a project to ensure accurate billing with respect to warranty or contract.
• Assist Project Manager(s) with the adherence and documentation of process and procedures.
• Act as liaison and/or interface to different business units.
• Assist Project Manager(s) with billing.
• Act as client interface as needed.
• Create and organize weekly resource install packets.
• Create and update Meeting Minutes and Issues Log; as needed.
• Maintain project files and Workbook.
• Review and monitor project schedules.
• Update and maintain Metric/SLA report.
• Must have the ability to multi-task and prioritize work.
• Prepare daily, weekly, and monthly reports from Excel for client and Insight.
• Act as liaison and/or interface to different business units.
• Other duties as assigned.

Skills

MS Excel

MS PowerPoint

MS Project

Communication skills

Interpersonal skills

Multitasking

Client coordination

Problem-solving

Education

Bachelor's degree or equivalent

PMP certification pursuit desired

Tools

Microsoft Office (Excel, PowerPoint, Project)

Job description

About the role

The Project Coordinator Sr is responsible for coordinating all aspects of a Service offering project. This job requires the facilitation and coordination of documented objectives, financial and service level project delivery tracking for Services resources and other project staff. The Senior Project Coordinator may be assigned to coordinate project delivery independent of an assigned Project Manager under specific conditions. Your responsibilities include:

• Works closely with Supervisor, Manager and Operational Specialist to ensure project goals are accomplished. This includes client satisfaction, expected number of daily tickets, time, communication with clients and management and sales.

• Works independently to resolve most project coordination conflicts.

• Escalates problems and issues to the management as appropriate. This includes problems exceeding commitments with regard to response time, repair time, lack of spare parts, training or any other actual or potential client satisfaction problems.

• Coordinates the efficient utilization of Insight resources including parts, inventory, own time, etc.

• Completes and inspects all required documentation involved within a project to ensure accurate billing with respect to warranty or contract.

• Assist Project Manager(s) with the adherence and documentation of process and procedures.

• Act as liaison and/or interface to different business units.

• Assist Project Manager(s) with billing.

• Act as client interface as needed.

• Create and organize weekly resource install packets.

• Create and update Meeting Minutes and Issues Log; as needed.

• Maintain project files and Workbook.

• Review and monitor project schedules.

• Update and maintain Metric/SLA report.

• Must have the ability to multi-task and prioritize work.

• Prepare daily, weekly, and monthly reports from Excel for client and Insight.

• Act as liaison and/or interface to different business units.

• Other duties as assigned.

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor's degree (B. A.) from four-year college or university; or three years’ related experience and/or training; or equivalent combination of education and experience.

• Minimum 1-3 years’ experience in coordinating projects in the IT services, IT Operations or professional services industry.

• Experiences in specific technology areas include networking, storage, infrastructure lifecycle services and enterprise systems at a minimum.

• Pursuit of Project Management Professional (PMP) certification desired

• Must have the ability to multitask and manage coordinate complex client facing engagements concurrently while maintaining client service levels and timelines.

• Good interpersonal skills with the ability to resolve issues and resource contentions, while working with large groups across multiple locations.

• Must possess and demonstrate excellent communication skills, both oral and written.

• Must be proficient in MS Excel formula creation and use to handle a major scheduling project financial reporting and candidate tracking.

• Must be proficient in the use of Microsoft Office tools, including Excel, Powerpoint and Project.

• Must demonstrate familiarity with PMI methodology.

• Ability to read, analyze, and interpret the most complex documents required.

• Ability to respond effectively to the most sensitive inquiries or complaints a must.

• Must be willing to work the night shift.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, gender orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.