Senior Program Administrator (Based at Penang, Malaysia)

Plexus Manufacturing Sdn Bhd; Manila; On-site; PHP 927,000 - 1,854,000; Full time

Benefits offered by this job

Yearly return flight tickets

2 weeks accommodation provided

Job summary

Plexus Manufacturing Sdn Bhd in Penang, Malaysia, is seeking a Senior Program Administrator to provide advanced support to Program Managers, improving delivery performance and customer satisfaction. You will coordinate with Production Supervisors and Team Leads on variances, initiate resolutions with internal functions and customers, and present performance metrics for decision-making.

The role requires a degree with 5–8 years in corporate account management or EMS, with preference for a

Qualifications

• Degree with minimum 5-8 years related working experience in corporate account management / EMS Industry.
• Technical degree is a plus.
• Ability to multi-task simultaneous projects.
• Ability to supervise entry-level and administrator staff.
• Understanding of development lifecycle and contract management, P&L, and business practices.

Responsibilities

• Drives problem resolution and Continuous Improvement for PMs with cross-functional teams.
• Prepares and maintains performance data and presents findings to PMs.
• Plans materials for customer site visits and business reviews with Customer Experience Team.
• Leads day-to-day customer engagement, CRG communications, and coordination with CFT, inventory & metrics.
• Manages daily customer interfaces for POs, commitments, queries and requests; supports cNPS improvement.

Skills

Multi-tasking

Supervisory skills

Program management understanding

Communication with customers

Education

Bachelor's degree in related field

Job description

Senior Program Administrator (Based at Penang, Malaysia)

Purpose Statement: Provides advanced level support to Program Managers to improve delivery performance and enhance customer satisfaction, performance metrics reporting and analysis. Coordinates with Production Supervisors and Team Leads on variances to production plan, independently initiates and coordinates resolution of minor variances with internal functions and customers.

Key Job Accountabilities:

Drives problem resolution and Continuous Improvement on behalf of PM, ensuring closure of actions and working with other functions as necessary

Prepares and maintains CFT performance data (delivery, customer satisfaction, quality, etc), conducts analysis and present findings and recommendations to PMs

Plan, coordinate and prepare advanced materials for customer site visits, QBRs and business reviews, in coordination with Customer Experience Team

Takes the lead on day to day customer engagement on tactical matters, including follow up of overdue Account Receivables. Full ownership of CRGs' communication with Customer, coordination with CFT, inventory & metric control. Engaging the Customer on CRG and other metric control as well as potentially supporting APQP.

Daily customer interface for POs, commitment dates, queries and requests. Works with PM on coordination of cNPS improvement plan activities in the CFT and with customer

Requirements:

Degree with minimum 5-8 years related working experience in corporate account management / EMS Industry.

Candidate with technical degree will be added advantage.

Ability to multi-task simultaneous projects.

Ability to supervise both entry-level and administrator level.

Thorough understanding of application development lifecycle.

Good understanding of contract management, P&L and business management practices.

Available for you to learn and grow with our Company Program management team.

Additional info:-

We looking for talents to join us. A long term contract at 2+1 year (renewable basis).

Yearly return flight tickets + 2 weeks accommodation provided.