Senior Production Engineer

Charterhouse Partnership; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Charterhouse Partnership in Manila seeks a Senior Production Engineer to own stability, performance, and reliability of business-critical trading applications, paving a path toward SRE. You will drive automation, observability, and platform resilience initiatives across global teams.

The role emphasizes incident management, health monitoring, and collaboration with DevOps and Operations to reduce toil and improve MTTD/MTTR. Strong AWS experience and monitoring tools are required.

Qualifications

• 5+ years in Production Support, Production Engineering, or SRE.
• Strong AWS operational experience with load balancing, failover strategies, compute services, and managed databases.
• Experience supporting high-availability, business-critical apps.
• Strong incident management and RCA skills.
• Experience with monitoring/observability tools like Grafana, CloudWatch, ELK, or Splunk.
• Understanding of change management, deployment validation, and risk controls.
• Experience working in global support environments and stakeholder communications.

Responsibilities

• Lead investigation and resolution of complex production incidents and outages.
• Own production health, monitoring, alerting, and readiness for critical services.
• Drive root cause analysis and long-term remediation.
• Lead technical response during major incidents and recovery activities.
• Improve observability, service monitoring, and platform reliability.
• Champion automation to reduce toil and improve MTTR/MTTD.
• Collaborate with Engineering, DevOps, Operations, and Business stakeholders globally.
• Support change management, releases, and production risk assessments.
• Contribute to SRE practices and reliability metrics.

Skills

Production Support

Site Reliability Engineering

AWS

Incident Management

Observability

Tools

Grafana

CloudWatch

ELK

Splunk

Job description

We're looking for a Senior Production Engineer to take ownership of the stability, performance, and operational reliability of business-critical trading applications. This role offers a strong pathway into Site Reliability Engineering (SRE), with opportunities to drive automation, observability, and platform resilience initiatives.

Responsibilities

• Lead the investigation and resolution of complex production incidents and major outages.
• Own production health, monitoring, alerting, and operational readiness for critical services.
• Drive root cause analysis and long-term remediation of recurring issues.
• Lead technical response efforts during major incidents and recovery activities.
• Improve observability, service monitoring, and overall platform reliability.
• Champion automation initiatives to reduce operational toil and improve MTTD and MTTR.
• Collaborate with Engineering, DevOps, Operations, and Business stakeholders across global teams.
• Support change management, release activities, and production risk assessments.
• Contribute to the adoption of SRE practices, reliability metrics, and continuous improvement initiatives.

Requirements

• 5+ years of experience in Production Support, Production Engineering, Application Support, or Site Reliability Engineering.
• Strong AWS operational experience, including load balancing, failover strategies, compute services, and managed database platforms.
• Experience supporting high-availability, business-critical applications and platforms.
• Strong incident management, troubleshooting, and root cause analysis skills.
• Experience with monitoring and observability tools such as Grafana, CloudWatch, ELK, or Splunk.
• Understanding of change management, deployment validation, and operational risk controls.
• Experience working within global support environments and managing stakeholder communications effectively.