Production Engineer

768 TP ICAP Management Services Ltd (Philippines Branch); Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

768 TP ICAP Management Services Ltd (Philippines Branch) seeks a Support Engineer to ensure the stability and performance of a global trading platform. The role includes troubleshooting production issues, monitoring application health, and supporting operational processes across regions.

The ideal candidate will have a degree and understanding of AWS environments, along with experience in incident management and working with technical teams. This position is based in Taguig, Philippines.

Qualifications

• Solid understanding of AWS operational environments.
• Experience supporting business critical front/mid office applications.
• Ability to interpret complex application logs and diagnose backend issues.
• Strong root-cause analysis capability.

Responsibilities

• Investigate and resolve escalated production issues through structured troubleshooting.
• Monitor the health and performance of global trading applications.
• Support critical operational processes including Start of Day and End of Day.
• Participate in change and release activities.

Skills

Troubleshooting skills

Incident management

AWS operational environments

Customer focus

Education

Degree level or equivalent

Tools

Grafana

CloudWatch

ELK

Splunk

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands and is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker, the world’s leading provider of OTC data, and an award winning all‑to‑all trading platform. The Group operates from more than 60 offices in 27 countries and has 5,300 people.

Role Overview

The individual will form part of a small team responsible for the support of global trading applications. The Support Engineer plays a critical role in maintaining the stability, performance, and operational reliability of a complex global trading platform. The role requires deep technical and functional expertise for resolution of escalated issues, supports global operational workflows across multiple regions, and ensures the platform runs consistently throughout daily trading cycles. It requires strong troubleshooting skills, an understanding of electronic trading workflows, and the ability to collaborate effectively with a wide range of technical and business teams.

Role Responsibilities

• Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behaviour diagnostics.
• Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.
• Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.
• Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision‑making.
• Participate in change and release activities, including deployment support, impact assessment, validation, and post‑change review.
• Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.
• Analyse recurring incidents and operational patterns to identify systemic issues and contribute to long‑term reliability improvements.
• Contribute to the evolution of the support function toward an SRE‑aligned operating model, with increased focus on resilience, automation, and production readiness.
• Identify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.
• Participate in post‑incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.

Experience / Competences

Essential Educated to degree level or equivalent combination of education and experience.

Solid understanding of AWS operational environments, including load balancers, regional failover behaviour, instance lifecycles, and managed databases.

Experience of supporting business critical front/mid office applications.

Deep knowledge of market data flows, instrument definitions, pricing mechanisms, and session‑based connectivity.

Ability to interpret complex application logs and diagnose backend issues with accuracy and speed.

Strong root‑cause analysis capability with the ability to evaluate symptoms, isolate faults, and determine remediation paths.

Solid experience in incident management, major‑incident coordination, and structured problem‑solving.

Demonstrated ability to work across regions, managing concurrent issues, escalations, and stakeholder communications.

Clear understanding of change‑management disciplines including risk assessment and deployment validation.

Familiarity with observability tooling (Grafana, CloudWatch, ELK, Splunk), including metrics, logs, dashboards, and alerting used to assess system health and reliability.

Proven ability to work across multidisciplinary teams (Business, Operations, Developers, DevOps).

Strong customer‑focus and ability to communicate complex technical issues in a business‑friendly manner.

Comfortable supporting global operations and adapting to multi‑region workflows.

Demonstrated interest or experience in applying SRE principles such as reliability metrics, automation, and continuous improvement within a support or operations role.

Experience contributing to improved mean time to detect and mean time to restore through better observability, tooling, or process.

Understanding of the balance between feature delivery and operational stability in business‑critical systems.

Desired

Solid experience supporting trading platforms, financial exchanges, or real‑time transactional systems.

Reasonable exposure to FIX‑based workflows, messaging pipelines, or market‑connectivity architectures.

Experience working within AWS‑native or hybrid‑cloud financial environments.

Reasonable experience collaborating with front‑office trading desks or broker support teams.

Familiarity with CI/CD pipelines, DevOps practices, or automated deployment frameworks.

Exposure to SRE concepts such as SLIs, SLOs, error budgets, or reliability metrics within a support or operations context.

Experience improving platform resilience through automation, monitoring enhancements, or operational tooling.

Familiarity with failure scenarios, recovery patterns, or high‑availability strategies in distributed systems.

Location: Philippines - Ecoprime Building - Taguig City