Product Owner-Digital Channels

UnionBank; Pasig; On-site; PHP 500,000 - 750,000; Full time

Job summary

UnionBank is seeking a Product Owner - Digital Channels to steward the squad’s backlog, write user stories, and prioritize delivery to move the customer experience forward.

Based in UB Plaza, Pasig, this probationary role collaborates with UI/UX, analytics, operations, IT, and risk to ensure features are measurable, compliant, and deliver value across digital channels.

Qualifications

• Bachelor’s degree in Business, Management, Information Technology, Computer Science, Marketing, Industrial Engineering, or any related field.
• Relevant experience in product ownership, digital channels, agile delivery, business analysis, customer experience, operations, or technology delivery.

Responsibilities

• Backlog and Delivery Ownership / Strategic Translation and Prioritization: own and maintain the squad backlog by writing epics, features, user stories, and acceptance criteria.
• Customer and Experience Focus / Journey and Experience Ownership: use data, usability research, and feedback to refine priorities and validate assumptions.
• Operational and Cross-functional Collaboration / Delivery and Governance: coordinate readiness, training, and post-release monitoring; collaborate with UI/UX, Analytics, Operations, IT, Legal and Risk.

Skills

Backlog management

Agile delivery

User stories

Customer experience

Cross-functional collaboration

Education

Bachelor’s degree in Business, Management, IT, CS, Marketing, Industrial Eng

Job description

Job Title: Product Owner-Digital Channels

Office Location: UB Plaza, Pasig, Metro Manila, Philippines, (Headquarters)

Employment Type: Probationary

About The Role

The Product Owner is the squad’s experience steward and delivery engine. Where the Senior Product Owner sets the journey-level direction, the Product Owner lives inside the squad — owning the backlog, writing stories, making daily prioritization calls, and ensuring every release moves the customer experience forward. Think of this role as the on-the-ground architect who translates blueprints into a building, making real-time decisions to keep construction on track without losing sight of the design intent.

What You’ll Do

• Backlog and Delivery Ownership / Strategic Translation and Prioritization
  • Own and maintain the squad backlog by writing epics, features, user stories, and acceptance criteria that are clear, testable, and outcome-oriented.
  • Work with developers and QA to plan, build, test, and release features in a cadenced and predictable manner.
  • Make daily prioritization decisions that balance customer value, business impact, technical debt, and risk.
  • Translate the Senior Product Owner’s journey-level direction into squad-level backlog items that can be delivered by the team.
  • Clarify requirements, priorities, and acceptance criteria during delivery to keep the squad moving without losing sight of the design intent.
• Customer and Experience Focus / Journey and Experience Ownership
  • Use customer behavior data, usability research, and feedback to continuously refine priorities and validate assumptions.
  • Ensure features support the intended experience and value proposition as defined by the Senior Product Owner and Platform Experience Lead.
  • Collaborate with UI/UX designers to ensure features are designed with the customer at the center, not bolted on at the end.
  • Flag experience gaps or unintended consequences to the Senior Product Owner where squad-level delivery may affect cross-platform journey coherence.
  • Keep the customer experience moving forward with every release, while staying aligned to the intended journey design.
• Operational and Cross-functional Collaboration / Delivery and Governance
  • Coordinate operational readiness and instrumentation for releases, including change communications, training, and post-release monitoring.
  • Collaborate with UI/UX, Analytics, Operations, IT, Legal, and Risk partners to ensure features are compliant, measurable, and operationally sound.
  • Maintain strong working relationships with Technology counterparts and proactively surface technical risks and dependencies.
  • Support release readiness by ensuring the squad has the needed inputs, decisions, operational alignment, and post-release monitoring plans.
  • Escalate delivery risks, unresolved dependencies, or cross-functional issues to the Senior Product Owner when squad-level resolution is no longer sufficient.

What We’re Looking For

• Bachelor’s degree in Business, Management, Information Technology, Computer Science, Marketing, Industrial Engineering, or any related field.
• Relevant experience in product ownership, digital channels, agile delivery, business analysis, customer experience, operations, or technology delivery.