Senior Product Manager Ride Experience

Snapp!; General Trias; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Snapp! is looking for a Senior Product Manager for Ride Experience to own the ride lifecycle roadmap and to lead cross-functional teams across engineering, data, and operations.

You will define a strategy to reduce cancellations, improve tracking, and enhance passenger and driver satisfaction throughout the ride from acceptance to completion. You will guide discovery, set measurable goals, and translate insights into actionable requirements while balancing customer needs with marketplace

Qualifications

• 4+ years of product management experience
• Senior product management experience with ownership of a strategically important product domain
• Strong experience in product strategy, roadmap development, and prioritization
• Excellent written and verbal English communication; experience with AI tools in product work

Responsibilities

• Own and maintain the product strategy and roadmap for Ride Life Cycle, Ride Tracking, and Ride Presenter.
• Lead discovery and translate problems into clear product initiatives.
• Define goals and metrics to guide decisions with measurable outcomes.
• Collaborate with Engineering, Design, Data, Marketing, Operations, and Support to deliver scalable solutions.
• Monitor performance post-launch and drive continuous improvement.
• Develop a long-term vision to improve dependability, transparency, and intelligence of the ride experience.

Skills

Product management

Roadmap development

Cross-functional leadership

Analytical skills

Stakeholder communication

AI tools

Job description

Job Description:

As a Senior Product Manager for Ride Experience, you will own critical parts of the Snapp ride journey, ensuring a clear, reliable, and seamless experience for passengers and drivers throughout the active ride lifecycle, from driver acceptance and pickup through in-ride tracking and completion. You will define the product strategy and roadmap for these domains, identify high-impact customer and marketplace problems, and lead cross-functional teams throughout the entire product lifecycle, from discovery to delivery and continuous improvement.

• Own and maintain the product strategy and roadmap for Ride Life Cycle, Ride Tracking, and Ride Presenter, ensuring priorities are aligned with customer needs, marketplace dynamics, and broader company objectives.
• Build a deep understanding of the passenger and driver experience throughout the active ride journey, including acceptance, arrival, pickup, boarding, in-ride tracking, and completion.
• Identify and prioritize opportunities to reduce uncertainty, pickup friction, tracking issues, cancellations, and customer support contacts, translating customer and marketplace problems into clear product initiatives.
• Lead product discovery across customer and operational problems, using quantitative data, customer research, support insights, operational feedback, and market analysis to identify needs, validate opportunities, and shape solutions.
• Define clear product goals, success metrics, diagnostic metrics, and marketplace guardrails for each initiative, ensuring decisions and trade-offs are guided by measurable outcomes and reliable evidence.
• Build strong working relationships with Engineering, Design, Data, Marketing, Operations, Customer Support, and other product teams to align priorities, manage dependencies, and deliver scalable solutions.
• Translate product strategy into clear requirements and actionable delivery plans, making informed trade-offs and maintaining alignment among technical and business stakeholders throughout execution.
• Monitor product performance after launch, investigate unexpected behaviour, and drive continuous improvement based on performance data, customer feedback, and operational insights.
• Develop a longer-term vision for Ride Experience, identifying opportunities to make the Snapp ride journey more dependable, transparent, and intelligent for both passengers and drivers.

• 4+ years of product management experience, including ownership of complex products from discovery through launch and ongoing improvement.
• Demonstrated experience operating at a senior product management level, independently owning a strategically important product domain and driving it toward clear business and customer outcomes.
• Strong experience in product strategy, roadmap development, problem framing, customer discovery, and prioritization, with the ability to connect customer needs to broader company objectives.
• Strong analytical skills, including defining meaningful metrics, investigating funnels and behavioural patterns, evaluating experiments, and making evidence-based product decisions.
• Experience working closely with Engineering, Design, Data, and operational stakeholders to define solutions, manage dependencies, and deliver product improvements.
• Sufficient technical fluency to work effectively with Engineering teams, understand technical constraints, and make informed product trade-offs.
• Strong ownership and execution skills, with the ability to balance long-term product strategy with detailed delivery decisions and continuous improvement.
• Excellent written and verbal English communication skills, including the ability to clearly explain product decisions, trade-offs, risks, and results to technical and business stakeholders.
• Practical experience using AI tools in day-to-day product work, including data analysis, problem exploration, documentation, prototyping, and decision support, with sound judgment to validate outputs and protect sensitive information.