Senior Process Leader: Drive Efficiency & Transformation

eClerx; Muntinlupa; On-site; PHP 892,800 - 1,116,000; Full time

Job summary

A leading financial services firm is seeking a Senior Manager for Collections in Muntinlupa. This role will oversee large-scale collections operations, ensuring performance targets in efficiency and compliance are met. The ideal candidate will have over 7 years of experience in collections, with a focus on voice-based operations. Responsibilities include managing teams, driving process improvements, and adhering to regulatory standards. The position is critical to maintaining cash flow while delivering an excellent customer experience.

Qualifications

• 7–10+ years of experience in Collections, with at least 3 years in a managerial role.
• Proven track record of leading large collections teams.
• Experience in handling voice-based collections operations.

Responsibilities

• Lead day-to-day operations to achieve recovery targets.
• Establish performance metrics for productivity and compliance.
• Ensure adherence to company policies and regulatory standards.

Skills

Analytical skills

Stakeholder management

Communication skills

Conflict resolution

Education

Bachelor’s degree in Business, Finance, or related field

Tools

Dialer systems

CRM tools

Analytics platforms

Job description

A leading financial services firm is seeking a Senior Manager for Collections in Muntinlupa. This role will oversee large-scale collections operations, ensuring performance targets in efficiency and compliance are met. The ideal candidate will have over 7 years of experience in collections, with a focus on voice-based operations. Responsibilities include managing teams, driving process improvements, and adhering to regulatory standards. The position is critical to maintaining cash flow while delivering an excellent customer experience.