Senior Collections Leader – Voice Channel

Personiv; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

A financial services company is seeking a Senior Manager for Collections to drive performance in voice-based operations. The role requires leading multiple teams to achieve recovery targets while ensuring compliance with regulations. The ideal candidate will have over 7 years in collections, including managerial experience, and possess strong analytical and communication skills. This position is critical for maintaining healthy cash flow and enhancing customer experience.

Qualifications

• 7–10+ years of experience in Collections with 3+ years in managerial role.
• Proven track record of leading large collections teams.
• Strong analytical skills to drive decisions.

Responsibilities

• Lead and manage day-to-day collections operations to achieve targets.
• Establish and analyze KPI metrics for performance.
• Ensure adherence to compliance and quality standards.

Skills

Collections leadership

Analytical skills

Communication

Conflict resolution

Stakeholder management

Education

Bachelor's degree in Business, Finance, or related field

Tools

Dialer systems

CRM tools

Analytics platforms

Job description

A financial services company is seeking a Senior Manager for Collections to drive performance in voice-based operations. The role requires leading multiple teams to achieve recovery targets while ensuring compliance with regulations. The ideal candidate will have over 7 years in collections, including managerial experience, and possess strong analytical and communication skills. This position is critical for maintaining healthy cash flow and enhancing customer experience.