Senior Collections Leader - Voice, APAC

eClerx LLC; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

A global financial solutions provider based in the Philippines seeks a Senior Manager for Collections to oversee voice-based operations. The ideal candidate will have over 7 years of experience in collections, including 3+ years in management. You will lead large teams, optimize workflows, and ensure compliance with relevant regulations while driving recovery strategies. The position is onsite in Muntinlupa City and offers an opportunity to make a significant impact within the financial market sector.

Qualifications

• 7–10+ years of total experience in Collections.
• 3+ years in managerial role handling voice-based collections.
• Proven track record of leading large collections teams.

Responsibilities

• Lead day-to-day collections operations to achieve targets.
• Establish performance metrics and analyze dashboards.
• Ensure compliance with company policies and regulations.

Skills

Collection strategies

Team leadership

Data analysis

Communication skills

Education

Bachelor’s degree in Business or Finance

Tools

CRM tools

Dialer systems

Analytics platforms

Job description

A global financial solutions provider based in the Philippines seeks a Senior Manager for Collections to oversee voice-based operations. The ideal candidate will have over 7 years of experience in collections, including 3+ years in management. You will lead large teams, optimize workflows, and ensure compliance with relevant regulations while driving recovery strategies. The position is onsite in Muntinlupa City and offers an opportunity to make a significant impact within the financial market sector.