Senior Process Excellence & Transformation Architect

Google Operations Center; Taguig; On-site; PHP 2,200,000 - 4,000,000; Full time

Benefits offered by this job

Health care coverage

Parental leave & insurance

Free meals onsite

Job summary

Google Operations Center in Manila is seeking a Senior Process Excellence Specialist to own strategic transformation, blending Lean Six Sigma with AI-driven insights to unlock value and gain competitive advantage. You will bridge global goals with ground execution and lead high-impact charters across operations.

You will partner with stakeholders to design future-state operating models, drive digital transformation, and develop MVPs using no-code/AI tools to accelerate delivery and measurable

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8+ years in service sector operations with transformation or process excellence.
• Lean Six Sigma Green Belt certification and ability to integrate LSS with AI-first models.
• Knowledge of RPA, low-code/no-code platforms and automation tools.
• Strong stakeholder influence and executive communication skills.
• Ability to translate data into prescriptive business recommendations.

Responsibilities

• Lead strategic transformation for your workflow with future-state operating models.
• Develop best-in-class service models to elevate user experience.
• Use data mining and Lean Six Sigma to baseline metrics and reduce variation.
• Identify vulnerabilities and design resilience frameworks.
• Benchmark against industry standards and align with global best practices.
• Design AI-driven or automated solutions to scale efficiency.
• Prototype MVPs using generative AI and no-code tools.
• Collaborate with cross-functional teams to share best practices globally.
• Create impact stories linking opportunities to business value.
• Mentor teams on Lean principles and modern innovation methods.

Skills

Stakeholder influence

Analytical rigor

AI & no-code fluency

Strategic transformation

Change management

Data-driven decision making

Education

Bachelor's degree or equivalent

Lean Six Sigma Green Belt certification

Tools

RPA

Low-code/No-code platforms

Automation tools

GenAI prompting

Job description

Google Operations Center in Manila is seeking a Senior Process Excellence Specialist to own strategic transformation, blending Lean Six Sigma with AI-driven insights to unlock value and gain competitive advantage. You will bridge global goals with ground execution and lead high-impact charters across operations.

You will partner with stakeholders to design future-state operating models, drive digital transformation, and develop MVPs using no-code/AI tools to accelerate delivery and measurable