Senior Principal Software Engineer, Network AIOps Lead

Seniorlivingsuncity; Quezon City; Presencial; PHP 3 500 000 - 5 500 000; Tempo integral

Resumo da oferta

Optum, part of UnitedHealth Group, seeks a Principal Software Engineer to lead Network AIOps platform operations. You will own the platform, drive improvements, coordinate across NetOps and SLOs, and ensure governance, monitoring, and value delivery.

The role requires extensive experience in AIOps, observability, and cross-time-zone collaboration. You will partner with global engineering teams, deliver KPI-based reporting, and influence strategic decisions while ensuring reliable, scalable

Qualificações

• 15+ years of experience in software engineering, platform operations, observability, incident/event management, or related operational technology domains.
• 5+ years in a senior, lead, staff, principal, or equivalent technical role with ownership of a business-critical enterprise platform or service.
• Experience operating and maintaining a vendor-delivered platform in production post implementation.
• Experience with AIOps, observability, event intelligence, incident management, or AI-enabled operations platforms.
• Experience improving signal quality, reducing operational noise, and strengthening triage and investigation workflows.
• Experience with stakeholder intake, prioritization, governance, and operational support practices.
• Experience working in a globally distributed support environment with cross-time-zone coordination.
• Demonstrated vendor engagement, cross-functional collaboration, and strong written/verbal communication.
• Ability to present technical concepts and platform health to non-technical leaders and influence decisions.

Responsabilidades

• Serve as the primary internal technical owner for the Network AIOps platform.
• Partner with NetOps and SLOs on intake, prioritization, and operational support needs.
• Drive dashboard fixes, workflow improvements, and platform usability enhancements.
• Improve signal quality, event relevance, and AI-assisted operational insights.
• Coordinate with the SelectorAI NOC for production monitoring and issue response.
• Collaborate with the vendor on production support, releases, and platform improvements.
• Support follow-the-sun operations through cross-regional coordination and handoffs.
• Establish governance for updates, access, configuration changes and support practices.
• Define KPIs and provide reporting on platform health, adoption, and value.
• Communicate platform status, risks, priorities, and recommendations to stakeholders.

Conhecimentos

AIOps

Observability

Incident management

Platform operations

Vendor engagement

Cross-time-zone coordination

Written and verbal communication

Executive updates

Stakeholder management

Leadership

Cross-functional collaboration

Formação académica

Bachelor's degree in Computer Science, Software Engineering, Information Systems, Network Engineering, or related field

Ferramentas

Python

SQL

APIs

Scripting

Dashboard tools

Descrição da oferta de emprego

Optum, part of UnitedHealth Group, seeks a Principal Software Engineer to lead Network AIOps platform operations. You will own the platform, drive improvements, coordinate across NetOps and SLOs, and ensure governance, monitoring, and value delivery.

The role requires extensive experience in AIOps, observability, and cross-time-zone collaboration. You will partner with global engineering teams, deliver KPI-based reporting, and influence strategic decisions while ensuring reliable, scalable