Senior Manager, Software Engineer

UnitedHealth Group; Quezon City; On-site; PHP 3,500,000 - 5,500,000; Full time

Job summary

Optum, part of UnitedHealth Group, seeks a Principal Software Engineer to lead Network AIOps platform operations. You will own the platform, drive improvements, coordinate across NetOps and SLOs, and ensure governance, monitoring, and value delivery.

The role requires extensive experience in AIOps, observability, and cross-time-zone collaboration. You will partner with global engineering teams, deliver KPI-based reporting, and influence strategic decisions while ensuring reliable, scalable

Qualifications

• 15+ years of experience in software engineering, platform operations, observability, incident/event management, or related operational technology domains.
• 5+ years in a senior, lead, staff, principal, or equivalent technical role with ownership of a business-critical enterprise platform or service.
• Experience operating and maintaining a vendor-delivered platform in production post implementation.
• Experience with AIOps, observability, event intelligence, incident management, or AI-enabled operations platforms.
• Experience improving signal quality, reducing operational noise, and strengthening triage and investigation workflows.
• Experience with stakeholder intake, prioritization, governance, and operational support practices.
• Experience working in a globally distributed support environment with cross-time-zone coordination.
• Demonstrated vendor engagement, cross-functional collaboration, and strong written/verbal communication.
• Ability to present technical concepts and platform health to non-technical leaders and influence decisions.

Responsibilities

• Serve as the primary internal technical owner for the Network AIOps platform.
• Partner with NetOps and SLOs on intake, prioritization, and operational support needs.
• Drive dashboard fixes, workflow improvements, and platform usability enhancements.
• Improve signal quality, event relevance, and AI-assisted operational insights.
• Coordinate with the SelectorAI NOC for production monitoring and issue response.
• Collaborate with the vendor on production support, releases, and platform improvements.
• Support follow-the-sun operations through cross-regional coordination and handoffs.
• Establish governance for updates, access, configuration changes and support practices.
• Define KPIs and provide reporting on platform health, adoption, and value.
• Communicate platform status, risks, priorities, and recommendations to stakeholders.

Skills

AIOps

Observability

Incident management

Platform operations

Vendor engagement

Cross-time-zone coordination

Written and verbal communication

Executive updates

Stakeholder management

Leadership

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Software Engineering, Information Systems, Network Engineering, or related field

Tools

Python

SQL

APIs

Scripting

Dashboard tools

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a Principal Software Engineer to serve as an operations lead of our AI Operations platform within the NSIS organization, with primary responsibility for the ongoing operational success of the Network AIOps platform. This is a senior technical leadership role focused on post-implementation platform stewardship, ensuring Network AIOps remains effective, well-governed, and aligned with network operations needs.

This role will support NetOps teams and service level owners (SLOs) by driving operational improvements across platform administration, workflow tuning, dashboard support, signal quality, governance, production monitoring coordination, and vendor engagement. The role will also support global platform coverage in a follow-the-sun operating model, with close coordination across engineering partners in the US and India.

Primary Responsibilities:

• Serve as the primary internal technical owner for the Network AIOps platform
• Partner with NetOps and SLOs on intake, prioritization, and operational support needs
• Drive dashboard fixes, workflow improvements, and platform usability enhancements
• Improve signal quality, event relevance, and the effectiveness of AI-assisted operational insights
• Work with the SelectorAI NOC to monitor the production platform and coordinate issue response
• Partner with the vendor on production support, issue resolution, platform releases, and ongoing improvements
• Support follow-the-sun operations through effective cross-regional coordination and operational handoffs
• Establish and maintain governance for platform updates, access, configuration changes, and support practices
• Define KPIs and provide reporting on platform health, adoption, and operational value
• Communicate platform status, risks, priorities, and recommendations to both technical and business stakeholders
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Network Engineering, or a related technical field; or equivalent practical experience
• 15+ years of experience in software engineering, platform operations, observability, incident/event management, or related operational technology domains
• 5+ years in a senior, lead, staff, principal, or equivalent technical role with ownership of a business-critical enterprise platform or service
• Experience operating and maintaining a vendor-delivered platform in production post implementation
• Experience with AIOps, observability, event intelligence, incident management, or AI-enabled operations platforms
• Experience improving signal quality, reducing operational noise, and strengthening triage and investigation workflows
• Experience with stakeholder intake, prioritization, governance, and operational support practices
• Experience working in a globally distributed support environment with cross-time-zone coordination
• Demonstrated solid vendor engagement and cross-functional collaboration skills
• Demonstrated solid written and verbal communication skills
• Demonstrated ability to present technical concepts, platform health, risks, and recommendations clearly to non-technical business leaders
• Demonstrated ability to influence decisions and drive alignment across teams without direct authority
• Demonstrated solid organizational skills with the ability to manage competing priorities and drive follow-through

Preferred Qualifications:

• Experience with SelectorAI or similar AIOps or operational intelligence platforms
• Experience supporting NetOps, NOC, service assurance, or network operations teams
• Experience supporting a follow-the-sun operating model
• Experience with dashboards, operational reporting, APIs, scripting, Python, SQL, or similar platform administration and reporting tools
• Experience preparing executive-ready updates, operational reviews, or status reporting for leadership audiences
• Familiarity with network telemetry and monitoring ecosystems
• Background in network engineering, network operations, network observability, or telecom operations

This role is needed to provide senior technical ownership of the Network AIOps platform. The position will help improve platform reliability, usability, governance, and adoption while strengthening global support coverage and operational continuity across regions. It will also serve as the primary technical point of coordination across internal stakeholders and vendor teams.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.