Lead Network AIOps Platform Engineer

UnitedHealth Group; Metro Manila; On-site; Confidential; Full time

Job summary

UnitedHealth Group's Optum unit seeks a Senior Principal Software Engineer to lead the Network AIOps platform, driving post-implementation stewardship, governance, and cross-region support. You will partner with NetOps, SLOs, and vendors to improve dashboards, signals, and incident workflows.

You will coordinate follow-the-sun operations, define KPIs, and communicate risk and priorities to technical and business leaders, ensuring platform reliability and adoption across global teams.

Qualifications

• 15+ years in software engineering or platform operations

Responsibilities

• Serve as the primary internal technical owner for the Network AIOps platform
• Partner with NetOps and SLOs on intake, prioritization, and operational support needs
• Drive dashboard fixes, workflow improvements, and platform usability enhancements
• Improve signal quality, event relevance, and the effectiveness of AI-assisted operational insights
• Work with the SelectorAI NOC to monitor the production platform and coordinate issue response
• Establish and maintain governance for platform updates, access, configuration changes, and support practices
• Define KPIs and provide reporting on platform health, adoption, and operational value
• Communicate platform status, risks, priorities, and recommendations to both technical and business stakeholders
• Comply with company policies and directives regarding work location, shifts, and environment

Skills

Leadership

AIOps

Platform operations

Observability

Vendor management

Cross-functional collaboration

Executive communication

Global coordination

Education

Bachelor's degree in CS / related field

Tools

Python

SQL

APIs

Dashboarding

Job description

UnitedHealth Group's Optum unit seeks a Senior Principal Software Engineer to lead the Network AIOps platform, driving post-implementation stewardship, governance, and cross-region support. You will partner with NetOps, SLOs, and vendors to improve dashboards, signals, and incident workflows.

You will coordinate follow-the-sun operations, define KPIs, and communicate risk and priorities to technical and business leaders, ensuring platform reliability and adoption across global teams.