Senior Pre-Sales & Solutions Lead - Hybrid BPO Service Desk

Gratitude Philippines; Manila; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Gratitude Philippines is seeking a seasoned Manager, Pre-sales and Solutions to spearhead bids and opportunities in End-User Services, with a focus on BPO Service Desk solutions. You will guide pre-sales, craft innovative solutions, and manage major bids, ensuring compliance with the Business Engineering Management Framework.

The role requires strong communication and executive engagement skills, with a mandate to expand the pipeline across existing and new accounts in a hybrid Taguig setting.

Qualifications

• 3+ years of experience managing Profit & Loss within a consulting organization.
• Strong experience in pre-sales and bid management within BPO Service Desk operations.
• Experience in a Solutions Consultant or Bid Manager role is highly preferred.
• Proven experience in strategic sales planning, pipeline development, and closing complex IT consulting deals.
• Strong understanding of Service Desk operations and BPO environments.
• Experience handling large-scale bids and proposals.
• Strong knowledge of public-sector challenges, procurement processes, and digital transformation trends.
• Excellent communication, presentation, analytical, and relationship-building skills.
• Ability to engage effectively with executive-level stakeholders.
• Strong English communication skills.
• Willingness to travel as required.
• BEMF Training is preferred but not mandatory.

Responsibilities

• Own and drive the overall solution for major bids and opportunities in End-User Services.
• Lead pre-sales and bid management activities for large BPO Service Desk opportunities.
• Develop strategic sales plans, build pipelines, and support the closure of complex IT consulting deals.
• Create effective proposals, presentations, case studies, and bid documentation.
• Collaborate with multiple business units to develop comprehensive and competitive solutions.
• Standardize tools, offerings, and best practices for bid activities.
• Build and maintain a knowledge repository containing bid tools, best practices, and case studies.
• Improve the efficiency and effectiveness of the overall bid process.
• Expand Solution Architect expertise and capabilities within the business unit.
• Support Delivery Directors during sales-to-delivery handoff and transition.
• Contribute to APAC Communities of Practice, including Customer Experience and Intelligent Automation.
• Support the Expert Enablement program within the APAC Strategic Business Unit.
• Represent the organization in relevant local industry forums and events.
• Own and manage a strong pipeline of new business across existing and prospective accounts.
• Challenge client assumptions and develop innovative solutions aligned with business requirements.
• Build and maintain strong relationships with senior-level client stakeholders.

Skills

Profit & Loss

Pre-sales & bid mgmt

Solutions consulting

Stakeholder mgmt

Public sector procurement

Education

Bachelor’s degree or equivalent

Tools

Bid management tools

Job description

Gratitude Philippines is seeking a seasoned Manager, Pre-sales and Solutions to spearhead bids and opportunities in End-User Services, with a focus on BPO Service Desk solutions. You will guide pre-sales, craft innovative solutions, and manage major bids, ensuring compliance with the Business Engineering Management Framework.

The role requires strong communication and executive engagement skills, with a mandate to expand the pipeline across existing and new accounts in a hybrid Taguig setting.