Senior Policy Service Analyst – US Insurance

PNI Business Solutions, Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

PNI Business Solutions, Inc. seeks a Senior Policy Service Analyst to review US insurance submissions, manage documentation, and coordinate with US teams and underwriters. The role emphasizes accuracy, timely processing, and maintaining organized records across multiple files.

You will handle loss runs, ensure documents meet client guidelines, and contribute to process improvements that boost quality and productivity within the team.

Qualifications

• 2+ years in US Insurance Operations (Submissions/Policy Admin/Underwriting Support).
• Experience processing US commercial insurance submissions.
• Experience reviewing and validating submission documents.
• Experience handling loss runs.
• Experience with document filing and document management.
• Experience performing collection chasers.
• Strong knowledge of US insurance processes and underwriting support.
• Strong MS Excel skills.

Responsibilities

• Review and process US insurance submissions and verify policy information is complete.
• Organize and file insurance documents for easy access and tracking.
• Handle loss run requests and update trackers.
• Follow up with clients or teams for missing documents.
• Check submissions against client guidelines.
• Coordinate with US teams and underwriters to resolve questions.
• Maintain records and ensure tasks are completed on time and with quality.
• Help improve team processes, quality, and productivity.

Skills

US Insurance Ops

Submissions

Policy Admin

Underwriting Support

Document Review

Loss Runs

Document Filing

Collection Chasers

MS Excel

Job description

ABOUT THE ROLE

The Senior Policy Service Analyst will review and process US insurance submissions, manage insurance documentation and loss runs, follow up on pending requirements, and coordinate with US-based teams and underwriters.

KEY RESPONSIBILITIES

• Review and process US insurance submissions and check that policy information and documents are complete and accurate.

• Organize and file insurance documents correctly for easy access and tracking.

• Handle loss run requests, monitor their status, and update trackers.

• Follow up with clients or relevant teams for missing documents and pending information.

• Check submissions against client guidelines and requirements.

• Coordinate with US-based teams and underwriters to resolve questions or missing information.

• Maintain accurate records and ensure all tasks are completed on time and with high quality.

• Help improve team processes, quality, and productivity.

MUST-HAVE QUALIFICATIONS

• Minimum 2 years of experience in US Insurance Operations, specifically in Submissions, Policy Administration, or Underwriting Support.

• Experience processing US commercial insurance submissions.

• Experience reviewing and validating submission documents.

• Experience handling loss runs.

• Experience with document filing and document management.

• Experience performing collection chasers.

• Strong knowledge of US insurance processes, documentation, and underwriting support activities.

• Strong MS Excel skills.

NICE-TO-HAVE QUALIFICATIONS

• Hands-on knowledge of General Commercial Liability (CGL), Miscellaneous Professional Liability (MPL), Architects & Engineers (A&E), and Unsupported Excess.