Senior Personalization Operations Leader

Thales; Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Thales Philippines is seeking a Personalization Operations Manager to lead the Personalization Bureau. You will build a service-driven culture, manage a diverse team, and drive cost, quality, and SLA KPI targets while upholding safety and security standards.

You will partner with Sales, Marketing and customers to expand Value-Added Services, implement Lean and Industry 4.0 initiatives, and ensure ESG/QHSE compliance.

Qualifications

• 3-4 years managerial experience leading operations in a manufacturing/services environment.
• Engineering diploma holder, technically inclined and able to work in a fast paced environment.
• Strong written and spoken English and Filipino with excellent interpersonal communication at all levels.
• Familiar with Lean Six Sigma processes; certification (Green/Black belt) is a plus.
• Knowledge of banking/telecom industry quality/security standards is a strong plus.
• Proficient Office tools; AI utilization for productivity; familiarity with ERP (Oracle) and Power BI is a plus.

Responsibilities

• Create an empowered workforce with a strong service-oriented culture at the site.
• Drive KPI targets on Cost, Quality and SLA; ensure safety and security standards.
• Improve operations through lean/industry 4.0 and digitalization efforts to boost efficiency.
• Drive profitability by aligning with Sales, Marketing and customers on Value-Added Services.
• Coach and develop team members; conduct appraisals and provide constructive feedback.
• Ensure policy compliance (ESG/QHSE/Security/HR); protect staff health and safety.
• Lead Crisis Management for the Personalization Bureau; coordinate with CMT and stakeholders.
• Represent Management Committee, strengthen risk management and policy execution.
• Generate local/regional reports and complete special assignments.

Skills

Operations management

Lean Six Sigma

English/French?

Education

Engineering diploma

Tools

Power BI

Oracle ERP

Job description

Thales Philippines is seeking a Personalization Operations Manager to lead the Personalization Bureau. You will build a service-driven culture, manage a diverse team, and drive cost, quality, and SLA KPI targets while upholding safety and security standards.

You will partner with Sales, Marketing and customers to expand Value-Added Services, implement Lean and Industry 4.0 initiatives, and ensure ESG/QHSE compliance.