Senior Ops & Servicing Leader – Philippines
HSBC
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Job summary
HSBC in the Philippines seeks a senior leader to head Operations & Servicing, GCOO, overseeing end-to-end servicing for IWPB, Banking and GPS. You will drive efficiency, risk controls, and transformation initiatives while delivering strong SLA/KPI outcomes and cost-effective delivery.
The role requires cross-functional leadership across Business, Technology, Risk and Compliance, with emphasis on resilience, governance, and stakeholder collaboration in a large, multi-line financial services
Qualifications
- Senior operations leadership in financial services.
- Multi-business / multi-stakeholder operating model.
- Non-financial risk and controls leadership.
- Operational resilience capability.
- Transformation delivery.
- Financial and capacity management.
- Third-party/vendor governance.
- Senior stakeholder leadership.
Responsibilities
- Service delivery and client outcomes across IWPB, Banking and GPS.
- Operational risk, controls, and conduct.
- Operational resilience and continuity.
- Change delivery and transformation.
- Financial, capacity, and resource management.
- Third Party Management.
- Stakeholder leadership with Business, Regulators.
- People leadership and culture.
Skills
Job description
HSBC in the Philippines seeks a senior leader to head Operations & Servicing, GCOO, overseeing end-to-end servicing for IWPB, Banking and GPS. You will drive efficiency, risk controls, and transformation initiatives while delivering strong SLA/KPI outcomes and cost-effective delivery.
The role requires cross-functional leadership across Business, Technology, Risk and Compliance, with emphasis on resilience, governance, and stakeholder collaboration in a large, multi-line financial services
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