Senior Operations Supervisor

DHL; Davao City; On-site; Confidential; Full time

Job summary

DHL Supply Chain in the Philippines seeks a seasoned warehouse operations leader to manage end-to-end distribution activities at the San Rafael, Davao Regional Distribution Center. You will oversee receiving, put-away, storage, picking, packing, dispatch, and inventory, while driving KPI attainment and cost efficiencies.

Ideal candidates bring 5–8 years in warehouse/logistics with 3+ years in a supervisory role, strong WMS experience, and proven leadership.

Qualifications

• Bachelor’s degree in Industrial Engineering, Logistics, Supply Chain Management, Business Administration, or related field.
• 5–8 years of experience in warehouse, logistics, or supply chain operations.
• Minimum 3 years in a supervisory or leadership role within a distribution center, warehouse, or logistics operation.
• Experience with large-scale warehouse operations and customer-facing accounts preferred.
• Strong leadership and people management skills.
• Experience with WMS and inventory control.
• Knowledge of supply chain, distribution, transportation, and warehouse best practices.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Able to manage multiple priorities in a fast-paced environment.
• Experience with Lean, Six Sigma, Kaizen, or Continuous Improvement is an advantage.
• Willing to be onsite at San Rafael, Davao Regional Distribution Center.

Responsibilities

• Lead end-to-end warehouse and distribution operations including receiving, put-away, storage, picking, packing, dispatch, and inventory management.
• Ensure achievement of KPIs such as productivity, service level, inventory accuracy, order fulfillment, and on-time dispatch.
• Drive continuous improvement initiatives focused on process optimization, cost reduction, quality enhancement, and efficiency.
• Manage workforce planning, scheduling, and resource allocation to meet daily operational needs.
• Monitor adherence to DHL Supply Chain policies and regulatory standards.
• Lead supervisors and warehouse personnel through coaching and performance development.
• Ensure HSSEQ standards are strictly implemented.
• Collaborate with customers and cross-functional teams to address issues and maintain relationships.
• Analyze operational data and prepare reports to support decisions and reviews.
• Support site budget management, cost control, and productivity programs.
• Lead incident investigations, root cause analysis, and corrective actions.
• Foster employee engagement and a culture of accountability and continuous improvement.

Skills

Leadership

WMS experience

Lean / Six Sigma

Analytical thinking

Stakeholder management

Education

Bachelors degree in Industrial Engineering

Tools

WMS systems

Excel

PowerPoint

Job description

Job Description:

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

• Lead and manage end-to-end warehouse and distribution operations, including receiving, put-away, storage, picking, packing, dispatch, and inventory management.
• Ensure achievement of operational KPIs such as productivity, service level, inventory accuracy, order fulfillment, and on-time dispatch.
• Drive continuous improvement initiatives focused on process optimization, cost reduction, quality enhancement, and operational efficiency.
• Manage workforce planning, scheduling, and resource allocation to meet daily operational requirements.
• Monitor adherence to DHL Supply Chain policies, customer requirements, and regulatory compliance standards.
• Lead and develop supervisors and warehouse personnel through coaching, performance management, and talent development programs.
• Ensure strict implementation of Health, Safety, Security, Environment, and Quality (HSSEQ) standards.
• Collaborate with customers and cross-functional teams to address operational issues, implement solutions, and maintain strong business relationships.
• Analyze operational data and prepare reports to support decision-making and performance reviews.
• Support site budget management, cost control initiatives, and productivity improvement programs.
• Lead incident investigations, root cause analysis, and corrective action implementation.
• Drive employee engagement and foster a culture of accountability, teamwork, and continuous improvement.

Requirements

• Bachelors degree in industrial engineering, Logistics, Supply Chain Management, Business Administration, or a related field.
• At least 5-8 years of experience in warehouse, logistics, or supply chain operations.
• Minimum 3 years in a supervisory or leadership role within a distribution center, warehouse, or logistics operation.
• Experience handling large-scale warehouse operations and customer-facing accounts is preferred.
• Strong leadership and people management skills.
• Proven experience in warehouse management systems (WMS) and inventory control.
• Knowledge of supply chain, distribution, transportation, and warehouse best practices.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in Lean, Six Sigma, Kaizen, or Continuous Improvement methodologies is an advantage.
• Willing to be assigned and work on-site in San Rafael Davao Regional Distribution Center.
• Flexible to work extended hours, weekends, and holidays when business operations require.

Requirements: