OPERATIONS SUPERVISOR

DHL Express (Philippines) Corporation; Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

DHL Express (Philippines) Corporation is seeking a Warehouse Supervisor to oversee daily operations, ensuring safety and efficiency in line with standards. You will coordinate with the Operations Manager to manage Pick & Pack, Expedite, and Shipping, while maintaining strong customer relationships and meeting KPIs.

The role requires a bachelor's degree in engineering or related fields, with at least four years in logistics or supply chain, and a willingness to work at the Pasig site on a

Qualifications

• Bachelor's/College degree required in engineering or related field.
• Experience in logistics/supply chain is preferred.
• 4+ years of working experience in a related role.

Responsibilities

• Supervise warehouse operations to ensure safety and efficiency and meet standards.
• Collaborate with Operations Manager to oversee processes like Pick and Pack, Expedite, and Shipping.
• Maintain strong client relationships and resolve shipping process issues promptly.
• Ensure KPIs are met and provide support to other teams as needed.
• Coordinate with managers and team leads to implement SOPs and work instructions.

Education

Bachelor's/College Degree in Engineering (Industrial)

Engineering (Others)

Logistic/Transportation

Business

Studies/Administration/Management or equivalent

Job description

About us

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday.

Responsibilities

• Take charge of supervising the operation to ensure it runs safely and efficiently, adhering strictly to established guidelines to achieve all warehousing standards and defined outcomes for your area or shift.
• Collaborate with the Operations Manager to oversee and control warehouse processes, including Pick and Pack, Expedite, and Shipping operations. It is imperative to align outbound operations with both our company standards and customer expectations.
• Build and maintain strong relationships with our customers, ensuring they view DSC as their unequivocal first choice for logistics services, employer of choice, and preferred investment.
• Develop a comprehensive understanding of the roles and responsibilities pertinent to your position and your team.
• Act as the primary contact for addressing and resolving all issues related to the client's shipping process, including Putaway, Pick and Pack, Expedite, and Shipping.
• Guarantee that all contracted Key Performance Indicators (KPIs) are consistently met.
• Provide operational support to other teams as necessary within the organization to optimize performance.
• Work in close coordination with the Contracts and Operations Manager, Operations Excellence Officer, team leaders, and other members of DSC quality and client quality personnel to ensure effective alignment, execution, and implementation of Standard Operating Procedures and Work Instructions.
• Respond promptly to all inquiries from internal and external customers, resolving issues swiftly and professionally.
• Establish and maintain robust relationships with clients through direct communication and proactive feedback engagement.

Requirements

• Candidate must possess at least a Bachelor's/College Degree, Engineering (Industrial), Engineering (Others), Logistic/Transportation, Business.
• Studies/Administration/Management or equivalent.
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably Supervisor / 4 Yrs & Up Experienced Employees specializing in Logistics/Supply Chain or equivalent.
• Full-Time position(s) available.
• Willing to work in Pinagbuhatan, Pasig Site.