Operations Support Group Manager

Citi; Taguig; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Citi in Manila is seeking a senior Operations Support Group Manager to lead a team within the Operations - Core function. The role aims to deliver seamless operations support aligned with Citi processes and controls.

Responsibilities include designing efficient processes, monitoring SLAs, managing risk and compliance, and presenting recommendations to senior leadership. The ideal candidate has 10+ years in operations or finance with strong communication skills.

Qualifications

• 10+ years of relevant experience in operations or similar roles.
• Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63
• Experience in management position related to Operations
• Experience in Finance or Banking
• Consistently demonstrates clear and concise written and verbal communication

Responsibilities

• Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
• Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to SLAs
• Oversee policies and procedures to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized
• Develop proposals for initiatives and communicate progress to senior leadership
• Provide judgments based on analysis of facts from diverse sources in dynamic situations
• Negotiate internally and communicate management reports to senior management with next steps
• Participate in improvement projects with internal and external stakeholders
• Identify opportunities with senior directors and communicate conclusions to senior management
• Assess risk when making business decisions, supporting Citi policy and compliance, and escalate as needed

Skills

Vendor governance

Contract management

Stakeholder management

Operational analytics

Negotiation and commercial management

Risk and compliance oversight

Education

Bachelor’s degree/University degree or equivalent experience

Master’s degree preferred

Job description

The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
• Design strategies that generate improvements
• Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
• Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience
• Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership
• Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
• Negotiate internally and communicate management report to senior management, recommending next course of action
• Participate in improvement projects with internal and external stakeholders
• Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 10+ years of relevant experience
• Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63,
• Experience in management position related to Operations function
• Experience in Finance or Banking
• Consistently demonstrates clear and concise written and verbal communication

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Skills

• Vendor governance
• Contract management
• Stakeholder management
• Operational analytics
• Negotiation and commercial management
• Risk and compliance oversight

Preferred Background

• BPO / outsourcing
• Financial services
• Technology / SaaS
• Global operations
• Shared services

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

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