Senior Operations Leader — Drive Performance

Virtual Staffing Solutions; Cebu City; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Virtual Staffing Solutions in Cebu City is seeking a Senior Operations Manager to lead and optimize our BPO operations. You will drive performance, manage high-performing teams, strengthen client relationships, and ensure operational excellence and revenue growth.

The ideal candidate will bring strong leadership, KPI management, and a data-driven approach to decision making, with the ability to align operations with strategic goals in a fast-paced sales environment.

Qualifications

• Senior operations management experience in a BPO or similar industry.
• Strong leadership and people management skills.
• Analytical mindset with data-driven decision-making.
• Excellent communication and client relationship abilities.

Responsibilities

• Provide strong leadership to the operations team and foster a positive work environment.
• Develop and implement operational strategies aligned with company goals.
• Monitor KPIs, analyze data, and identify areas for improvement.
• Build and maintain client relationships and ensure satisfaction.
• Manage resource planning, staffing, and technology needs.
• Identify operational risks and ensure regulatory compliance.
• Collaborate with cross-functional teams for seamless operations.
• Communicate effectively with senior management with regular updates.

Skills

Leadership

People management

KPI management

Data analysis

BPO operations

Client relationship

Strategic planning

Risk & compliance

Communication

Cross-functional collaboration

Job description

Virtual Staffing Solutions in Cebu City is seeking a Senior Operations Manager to lead and optimize our BPO operations. You will drive performance, manage high-performing teams, strengthen client relationships, and ensure operational excellence and revenue growth.

The ideal candidate will bring strong leadership, KPI management, and a data-driven approach to decision making, with the ability to align operations with strategic goals in a fast-paced sales environment.