Operations Lead: Drive Team Performance & Client Service

IBEX Global Solutions (Philippines) Inc.; Central Visayas; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an Operations Manager to lead a non-exempt work group, supervise daily activities, assign tasks, and monitor attendance in line with company policies and legal requirements.

You will also provide input on selecting, training, and developing staff, oversee team leaders and their representatives, and ensure high-quality service levels to meet client expectations while maintaining productive relationships with customers and stakeholders.

Responsibilities

• Provide day-to-day functional supervision of non-exempt work group
• Manage work assignment and attendance monitoring
• Provide input into selecting, training, and developing work group(s)
• Complete performance appraisals of work group(s) in accordance with organizational policies and legal requirements
• Manage the performance of team leaders and their representatives
• Ensure quality services are provided to meet performance and quality needs of clients
• Ensure optimum productivity and service level goals are maintained
• Maintain excellent working relationships with clients
• Continuously strive to improve the level of overall service provided
• Support organizational goals while remaining consistent with corporate policies, procedures and philosophies

Job description

IBEX Global Solutions (Philippines) Inc. is seeking an Operations Manager to lead a non-exempt work group, supervise daily activities, assign tasks, and monitor attendance in line with company policies and legal requirements.

You will also provide input on selecting, training, and developing staff, oversee team leaders and their representatives, and ensure high-quality service levels to meet client expectations while maintaining productive relationships with customers and stakeholders.