Senior Operations Manager — People & Process Scale

Amazon; Philippines; Remote; PHP 2,000,000 - 4,000,000; Full time

Job summary

Amazon.com seeks an Operations Manager to lead the VRMO team in the Philippines, overseeing 120–150 employees and reporting to the Level 6 Leader. You will drive performance through metrics, SLAs, and KPIs while protecting the Amazon brand globally.

You will collaborate with senior management across geographies, developing leaders and scaling processes to serve new sellers during onboarding. The role demands strong communication, project management, and cross-functional leadership.

Qualifications

• Bachelor's Degree completed.
• 13+ years of operational and/or retail management experience.
• 6+ years of team management experience.
• Experience using data to influence business decisions.
• Experience across the domain of risk management & fraud.

Responsibilities

• Manage a team of managers and an overall operations team of between 120 and 150 employees.
• Ensure high quality and high volume productivity within the jobholder’s organizational units.
• Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within your organizational units.
• Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon.com leaders including application of succession planning at all levels across all teams.
• Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality.
• Achieve operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities.
• Analyze the key levers of the business to identify bad debt trends and proactively take action to eliminate root cause defects.
• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
• Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations, product management, customer service, global strategy, finance, and usability.

Skills

Data-driven decision making

Risk management

Lean Six Sigma

Team leadership

Education

Bachelor's Degree

Tools

Excel

SQL

Job description

Amazon.com seeks an Operations Manager to lead the VRMO team in the Philippines, overseeing 120–150 employees and reporting to the Level 6 Leader. You will drive performance through metrics, SLAs, and KPIs while protecting the Amazon brand globally.

You will collaborate with senior management across geographies, developing leaders and scaling processes to serve new sellers during onboarding. The role demands strong communication, project management, and cross-functional leadership.