Senior Operations Manager Assistant Cluster Manager

SM Supermalls; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

SM Supermalls is seeking a mall operations leader to drive performance, manage costs, and enhance property values across its regional portfolio. The role focuses on occupancy, tenant relations, compliance with standards, and data-driven decision making.

You will lead recruitment and staff development, partnering with top management on strategic initiatives. As SME for training and program development, you will contribute to talent growth and operational excellence within the organization across

Responsibilities

• Monitor mall performance to meet income/profit goals while managing costs.
• Ensure mall compliance with top-management operational directions with strategic impact on cost, income and profits.
• Monitor strategies to enhance property values, amenities, utilities, security, and related operations.
• Monitor occupancy and maintain positive relationships with tenants.
• Ensure mall compliance with standards and policies affecting tenant management.
• Ensure compliance with internal, external and environmental requirements.
• Ensure accurate, timely data and reports for mall operations performance.
• Oversee recruitment, management, and development of mall staff.
• Act as SME in training program development and implementation.

Job description

Job Description:

Key Responsibilities

INCOME GENERATION

• To monitor that the mall will lead to performance that meets desired goals in generating sustained income and profits as well as managing cost effectively.
• To ensure that the mall comply with operational directions from the top management that have effective strategic implications on cost, income and profits in order that the regional objectives are met.

PROPERTY MANAGEMENT

• To monitor implementation of strategies and initiatives that will enhance property values including regional/strategic actions related to property management including amenities, utilities and equipment, security, warehousing and such other areas that will impact on the actual operations of the malls within the region for the purpose of enhancing shareholders’ value.

LEASE MANAGEMENT

• Monitor high occupancy rate as well as to ensure maintenance of positive relationship with incoming and existing tenants within the mall.

TENANT MANAGEMENT

• To monitor compliance of the mall to standards and policies that affect management of tenants for the purpose of achieving an efficient and effective standardized system necessary for enhanced communication with external parties (tenants), performance management, discipline including strategic relationships with other functions in order to strengthen and improve relationships and productivity of tenants and the other functions of the organization within the region.

COMPLIANCE

• Monitor proper compliance of the mall with internal, external and environment requirements.

DOCUMENTATION

• To ensure accuracy and timeliness of required data and reports related to performance of operations and management in general within the mall and effectively providing information and data that are important for decision making for the purpose of ensuring that the over-all functions of management of the mall are aligned with corporate objectives.

PEOPLE MANAGEMENT

• Encompasses the tasks of recruitment, management, and providing ongoing support and direction to all the employees within the team. These tasks include compensation, hiring, performance management, safety, wellness, benefits, employee motivation, communication, administration, and training for overall talent development and for the best interest of the company.
• Participates as a Subject Matter Expert (SME) in any training program development and/or implementation, which requires the specific technical and/or soft skills of the job to contribute in the development of talents within the organization.

Requirements: