Senior Operations Manager

TGT Global; Metro Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Day 1 HMO

24 PTOs

Vibrant Office in Eastwood & BGC

Job summary

TGT Global is seeking an experienced Operations Leader to oversee multi-site BPO operations in the Philippines, guiding teams, optimizing processes, and ensuring client satisfaction. You will collaborate with IT, HR, and Facilities to maintain continuity and deliver high performance across sites in Eastwood and BGC.

Ideal candidates bring 8+ years in end-to-end operations management, a track record in operational excellence, and strong stakeholder relations.

Qualifications

• 8+ years of end to end operations management experience.
• Must have worked in a BPO industry, Offshoring, Shared service or similar.
• Strong background in operational excellence, performance management, client management and employee retention.

Responsibilities

• Lead multi-site operations and drive SLA and performance targets.
• Develop Operations Managers and workforce capabilities; provide strategic insights to leaders.
• Manage major client escalations and translate business needs into operational solutions.
• Identify risks and implement effective action plans.
• Drive process improvements and ensure compliance with policies and regulatory standards.
• Coordinate IT & Facilities to maintain business continuity and security.

Job description

READY FOR YOUR NEXT LEADERSHIP CHALLENGE?

Lead dynamic teams, partner with global clients, and enjoy Day 1 HMO plus exceptional employee benefits.

ViTAL perks await in #WeAreTGT: BGC & EASTWOOD!

• Vitality: Monday breakfasts, daily lunches, Friday treats, fitness & wellbeing programs
• Incentives: Recognition Awards, birthday celebrations, perfect attendance recognition
• Together: Mid-year & year-end parties, holiday activities, social & CSR clubs
• Accomplish: Culture, soft skills, and personal development training – Techno Global Academy
• Loyalty: Work anniversaries, peer groups, health & financial webinars
• & MORE!: Day 1 HMO, 24 PTOs, Vibrant Office in Eastwood & BGC!
• Multiple Shift schedules available: day or night!

Ideal Candidate Profile

We're looking for someone who has:

• 8+ years of end to end operations management experience
• Must worked in a BPO industry, Offshoring, Shared service or any similar industries
• Strong background in operational excellence, performance management, client management and employee retention.
• Proven experience in site operations and incident management
• Strong exposure to global client management and strategic decision-making
• Track record in process improvement, compliance, and people leadership
• Strong stakeholder management and communication skills
• Available for onsite work in BGC or Eastwood

Good to Have

• Prior experience working overseas or managing operations across international markets.
• Exposure to multicultural teams and global business environments.

Leadership Profile

• Solid track record of leadership empowerment
• Proactive in driving operational improvements and solving business challenges
• Excellent stakeholder, client, and executive relationship management
• Strong communicator with sound decision-making and problem-solving skills
• Ability to take on diverse operational tasks and responsibilities as needed.
• Thrives in a fast-paced, multi-site environment

Your Impact Starts Here

Operations Leadership & Team Development

Lead multi-site operations, drive SLA and performance targets, develop Operations Managers and workforce capabilities, and provide strategic insights to executive leadership.

• Manage and build strong partnerships with multiple global clients
• Manage major client escalations and translate business needs into operational solutions
• Proactively identify risks and implement effective action plans

Operational Excellence

• Drive process improvements, operational efficiency, and continuous improvement initiatives
• Ensure compliance with company policies, client requirements, and regulatory standards
• Partner with HR, IT, Finance, and Facilities to maintain operational stability and business continuity

IT & Facilities Coordination

• Ensure IT tickets and facility concerns are properly escalated and resolved
• Support business continuity and disaster recovery readiness
• Monitor compliance with IT policies, security protocols, and operational procedures
• Strengthen coordination across IT, Facilities, and Operations teams

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.