Global Operations Leader – Multi‑Site & People Development

TGT Global; Metro Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Day 1 HMO

24 PTOs

Vibrant Office in Eastwood & BGC

Job summary

TGT Global is seeking an experienced Operations Leader to oversee multi-site BPO operations in the Philippines, guiding teams, optimizing processes, and ensuring client satisfaction. You will collaborate with IT, HR, and Facilities to maintain continuity and deliver high performance across sites in Eastwood and BGC.

Ideal candidates bring 8+ years in end-to-end operations management, a track record in operational excellence, and strong stakeholder relations.

Qualifications

• 8+ years of end to end operations management experience.
• Must have worked in a BPO industry, Offshoring, Shared service or similar.
• Strong background in operational excellence, performance management, client management and employee retention.

Responsibilities

• Lead multi-site operations and drive SLA and performance targets.
• Develop Operations Managers and workforce capabilities; provide strategic insights to leaders.
• Manage major client escalations and translate business needs into operational solutions.
• Identify risks and implement effective action plans.
• Drive process improvements and ensure compliance with policies and regulatory standards.
• Coordinate IT & Facilities to maintain business continuity and security.

Job description

TGT Global is seeking an experienced Operations Leader to oversee multi-site BPO operations in the Philippines, guiding teams, optimizing processes, and ensuring client satisfaction. You will collaborate with IT, HR, and Facilities to maintain continuity and deliver high performance across sites in Eastwood and BGC.

Ideal candidates bring 8+ years in end-to-end operations management, a track record in operational excellence, and strong stakeholder relations.