Senior Operations Manager

Topaz HR; Manila; On-site; PHP 2,000,000 - 3,500,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonus

Paid time off & holidays

Comprehensive benefits package

Growth opportunities

Executive exposure

Job summary

Topaz HR in Manila, Philippines, is seeking a Senior Operations Manager to lead its Philippine operations for a growing U.S.-based healthcare services organization. This senior leadership role reports to US Leadership overseeing multiple service lines, including healthcare recruiting, insurance operations, call center services, scheduling, and other client-facing teams.

The ideal candidate is a hands-on operator who can drive execution, build scalable processes, develop leaders, and translate

Qualifications

• 7+ years of leadership experience in operations, BPO, healthcare services, recruiting, staffing, or related environments.
• Experience managing multiple managers and cross-functional teams.
• Proven success driving operational performance and process improvement.
• Strong leadership, communication, and problem-solving skills.
• Experience developing KPIs and accountability frameworks.
• Ability to work independently in a fast-paced, entrepreneurial environment.
• Healthcare, recruiting, or call center experience preferred.

Responsibilities

• Lead and develop managers across multiple operational functions
• Establish KPIs, performance standards, and accountability measures
• Translate executive strategy into actionable operational plans
• Drive cross-functional alignment, execution, and continuous improvement
• Identify and resolve operational challenges and process bottlenecks
• Serve as an escalation point for operational and client issues
• Build scalable processes and support organizational growth
• Own overall operational performance and results

Skills

Leadership

Cross-functional teams

Problem solving

KPIs

Independent working

Healthcare/BPO

Recruiting experience

Job description

Position Overview

A growing U.S.-based healthcare services organization is seeking a Senior Operations Manager to lead its Philippine operations. This senior leadership role reports to US Leadership overseeing multiple service lines, including healthcare recruiting, insurance operations, call center services, scheduling, and other client-facing teams.

The ideal candidate is a hands-on operator who can drive execution, build scalable processes, develop leaders, and translate company strategy into measurable results.

Responsibilities

• Lead and develop managers across multiple operational functions
• Establish KPIs, performance standards, and accountability measures
• Translate executive strategy into actionable operational plans
• Drive cross-functional alignment, execution, and continuous improvement
• Identify and resolve operational challenges and process bottlenecks
• Serve as an escalation point for operational and client issues
• Build scalable processes and support organizational growth
• Own overall operational performance and results

Qualifications

• 7+ years of leadership experience in operations, BPO, healthcare services, recruiting, staffing, or related environments
• Experience managing multiple managers and cross-functional teams
• Proven success driving operational performance and process improvement
• Strong leadership, communication, and problem-solving skills
• Experience developing KPIs and accountability frameworks
• Ability to work independently in a fast-paced, entrepreneurial environment
• Healthcare, recruiting, or call center experience preferred

Compensation & Benefits

• Competitive compensation package
• Performance-based bonus opportunities
• Paid time off and company holidays
• Comprehensive benefits package
• Professional growth and advancement opportunities
• High-visibility leadership role with executive exposure

About the Employer

The company is a growing U.S.-based healthcare services organization with a team of approximately 50 employees in the Philippines. It provides healthcare recruiting, insurance support, scheduling, call center services, and other operational solutions to healthcare organizations throughout the United States.

EEO Statement

Topaz HR is an Equal Opportunity Employer and is committed to fostering an inclusive workplace for all employees.